Founder Concierge @ Wild Dunes

Position: Founder Concierge @ Wild Spring Dunes
Location: Mount Enterprise

Who We Are

Wild Spring Dunes spans more than 2,400 secluded acres in the Piney Woods of East Texas — towering pine and hardwood forests, open meadows, rolling hills, and spring-fed ravines. The land laid out its own logic, and the golf courses follow it: the first course, designed by Tom Doak, opened for full play in September 2026, with a second course from Bill Coore and Ben Crenshaw planned.

A short course, practice center, clubhouse and lodge, cabins, homesites, and F&B outlets round out the vision.

Wild Spring Dunes offers a rare sense of space and quiet - a place where golf, nature, and community come together. Set between Houston and the Dallas-Fort Worth Metroplex, it's an invitation to enjoy the walk in the pines and experience the serenity of the unbounded outdoors.

Position Summary:

The Founder Concierge supports the delivery of a highly personalized Founder experience at Wild Spring Dunes, serving as a consistent on-site resource for Founders throughout their visits and ongoing relationship with the property. This position assists with Founder reservations, trip planning, on-site hospitality, account and portal support, events, and ongoing follow-up.

Working closely with the Founder Services and Reservations team, the Founder Concierge helps execute the day-to-day needs of the Founder program while building meaningful relationships with Founders and ensuring their needs are coordinated across the property. The ideal candidate is a warm, proactive hospitality professional who enjoys getting to know guests personally, anticipating needs, and creating memorable experiences.

Primary Duties and Responsibilities:

Founder Experience & Hospitality

• Serve as a primary day-to-day resource for Founder needs and requests
• Maintain a consistent on-site presence to welcome, engage with, and assist Founders
• Build relationships with Founders and become familiar with individual preferences and needs
• Conduct pre-arrival, on-site, and post-visit follow-up as appropriate
• Proactively identify opportunities to personalize and enhance the Founder experience

Founder Reservations & Trip Planning

• Assist Founders with tee times, guest access, and reservation changes
• Coordinate Founder trip details, including golf, lodging, dining, transportation, and other needs
• Assist with future visit planning and help Founders book upcoming reservations while on property
• Assist with travel planning and coordination for other Sandborn destinations as appropriate
• Ensure special requests and important Founder details are communicated across departments

Founder Accounts & Portal

• Assist with Founder onboarding and Founder Portal education
• Help Founders understand and utilize Founder benefits, policies, events, and available resources
• Maintain accurate Founder profiles, preferences, visit history, and communication notes
• Assist with Founder account and billing questions and help coordinate resolution of discrepancies

Founder Events & Programming

• Support leaders with planning and executing Founder-only events and experiences
• Assist with registration, guest lists, reservations, communications, gifts, and event logistics
• Provide on-site hospitality during Founder events
• Support additional Founder programming and engagement initiatives throughout the year

Cross-Department Collaboration

• Coordinate with Reservations, Golf, F&B, Marketing, and other departments to fulfill Founder needs
• Communicate important Founder preferences, requests, and visit details to appropriate teams
• Assist leaders with other Founder initiatives and administrative needs

Qualifications &

Physical Requirements:

Qualifications:

• Previous golf or hospitality experience preferred
• Strong interpersonal and communication skills
• Professional demeanor with a commitment to hospitality excellence
• Abi…