General Manager

Job Purpose

We are seeking an exceptional and visionary leader to serve as General Manager for our thriving LEUK business. In this pivotal role, you will hold full P&L responsibility, reporting directly to the Chief Operating Officer (COO). You will provide the overarching vision, strategy, and leadership for the company's business operations, steering a seasoned team to capitalize on our steady growth in existing and emerging markets, including the dynamic sustainable energy sector.

This is a unique opportunity to drive both market expansion through new product introductions and operational excellence, championing continuous improvement within our state‑of‑the‑art factory.

• Achieving the Company’s finance and operational, sales revenue, and profit targets, whilst controlling costs, managing risk and delivering the budgeted profit margins. Creating the yearly budget and longer‑term strategic plans in alignment with the overall Lucy Electric strategy
• The provision of pre and post sales technical support to customers in the UK and export market.
• Establishing an effective and responsive tender response capability that focuses on meeting the needs of customers in all the Company’s regions.
• Full manufacturing and Supply Chain activities within the manufacturing plant
• Customer warranty and aftermarket service support
• Effective oversight of risk in line with Group financial and control policies.

• The role will be based in UK at the Thame manufacturing plant and office.
• Must be willing to travel to other Lucy overseas sites – likely to be quarterly, for periods up to two weeks.

• Accountable for delivering the Company business strategy, key goals and initiatives that will enable the Company’s operations to gain competitive advantage and deliver business results.
• Accountable for the production of the budgets and UK business plans (MTP) to meet the budget and planning schedule.
• Accountable for improving the overall financial and key performance indicators of the business.
• Guarantee the delivery of the business strategy, by ensuring all UK reports have clear objectives and regular performance management meetings with their managers, driving a culture of performance excellence through a strong and mutually supportive management team.
• Manage the Company’s manufacturing and production operation in line with the Manufacturing Director’s production strategy and best practice directives in order to meet customer requested delivery timings.
• Design and provision of pre and post sales technical support to UK customers and salespeople that ensures the specification of safe, effective products and solutions at all times.
• Provide leadership, direction and support to the Company’s sales team in close collaboration with the Global Sales Director.
• Manage the UK resources by identifying key roles and talent gaps, developing internal talent and sourcing high calibre talent to build strength within the UK business. Foster an environment that supports learning, individual development and openness to change.
• Accountable for the provision of L1 customer technical helpline to UK customers and also accountable for the provision of L2 technical support to the regions.
• Accountable for delivering implementation and effective monitoring and review of the Group’s Leading Responsibly Compliance Framework
• Provision of customer service and issue management including back‑office transaction processing.
• Optimise standardisation and measurement of the UK back‑office processes; define operational KPIs to measure and manage all aspects of the UK operational delivery.
• Report KPI results to the COO on a monthly basis for inclusion in the strategic balanced scorecard.
• Manage Company risks effectively in full compliance with Company reporting requirements and policies
• Accountable for demonstrating company behaviours and values; leading by example to ensure your team does the same, creating and developing a culture that is supportive, encouraging, and friendly whilst building strong customer relationships and driving exceptional performance and business results.
• Seek development opportunities and experiment with new…