Customer Assistance Representative

Customer Assistance Representative - Thetford

Join to apply for the Customer Assistance Representative - Thetford role at Enterprise Flex-E-Rent

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. We are looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Thetford. Competitive salary + career progression.

• Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion
• Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months
• Leadership Opportunities – Access to our development programme and future management roles
• Work-Life Balance – Monday to Friday schedule, no weekend shifts
• Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday
• Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more
• Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

Enterprise Flex-E-Rent, Roudham Industrial Estate, Roudham Rd, Thetford NR16 2QN

• Delivering exceptional customer service in person, by phone, and via email
• Managing vehicle bookings and fleet systems
• Building strong customer relationships and supporting account management
• Handling administration, problem-solving, and operational tasks
• Helping the business grow by giving you the chance to boost income and cut costs
• Working both independently and as part of a fast paced high-performing team

• Strong communication and customer care skills
• A Full UK / Irish Manual Driving Licence
• A flexible approach to work
• Experience handling enquiries via email, phone, and face-to-face
• Business-level IT skills (Excel, Outlook, etc.)
• Ability to pass a security check (criminality, financial, and employment references)