Guest Services Agent

What’s the job?

Based in a world class Horizon North camp facility, the regular shift for this position is 14 days on and 14 days off, with 11-hour workdays. Transportation is provided to site from a pickup point in Sudbury or Timmins.

The Guest Services Agent goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting guests as needed.

• Welcoming and providing introductory information to clients
• Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone
• Allocating guests rooms and issuing room keys and cards
• Managing the check-in, check-out process for clients
• Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
• Providing information about the camp, its rules and policies as well as soliciting client feedback
• Assisting in the review of various paperwork such as safety documents and site related maintenance
• Assisting in the completion of reports

• Enjoy excellent work-life balance with a 14days on / 14days off rotation.
• Extended health and dental benefits.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.

• Completion of post-secondary education in Hospitality or Business Administration is an asset.
• Minimum of 1 year hotel guest service agent and / or administrative experience is an asset
• Minimum of 6 months experience in a remote lodge setting is an asset
• Intermediate proficiency with MS Office suite and any Property Management software - knowledge of Nomadis software is considered an asset
• Successful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System)