Dispatcher - Hearst

Job Title and Location

Dispatcher – Hearst, ON, Canada

Full-time

• Starting wage: $21.00/hr + Company Benefits
• Sign-On Bonus: $1,500

Stock Transportation Ltd. (a subsidiary of National Express LLC) operates more than 2,800 school buses and serves over 35 school districts in Ontario, Nova Scotia, and Alberta.

• Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
• Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution.
• Assists drivers with routing directions and directs them to perform special services when required.
• Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part‑time staff for violations of company policies.
• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
• Notifies District and CSC personnel of all changes in route assignments, emergency situations, accidents, breakdowns, or any other event that will disrupt service.
• Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with school board and province requirements.
• Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
• Maintains high compliance to dispatch standard operating procedures.
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Escalates unresolved issues to management as appropriate.
• Exhibits the highest ethical best practices and personal integrity; shares concerns about suspicious or inappropriate behavior with supervisors or managers.

• High school diploma or GED.
• Previous dispatch experience preferred.
• Knowledge of surrounding geographic area to ensure effective and efficient routing.
• Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
• Effective communication skills with colleagues and customers in a fast‑paced and/or stressful environment (interpersonal & telephone skills).
• Ability to read and interpret documents and instructions from customers and other team members.
• Collaboration and ability to perform work activities requiring cooperation and instructions.
• Ability to function in a fast‑paced environment under substantial pressure.
• Independent working capability.
• Problem‑solving skills.
• Operation of two‑way and emergency radio systems.
• Proficiency with office machines (fax, scanner, copier, zip drive, telephone system).>
• Proficiency with Microsoft Office and computerized routing software.
• Ability to read road and street maps.
• Ability to maintain organized and accurate records related to dispatch and routing responsibilities.
• Bilingual abilities a plus.

Stock Transportation is an Equal Opportunity Employer. National Express has a zero‑tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers.