More jobs:
Director of Customer Service - State Farm Agent Team Member
Job in
Toledo, Lucas County, Ohio, 43614, USA
Listing for:
Todd Riggs
Full Time
position
Listed on 2026-10-30
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management
Job Description & How to Apply Below
- 401(k) matching
- Competitive salary
- Flexible schedule
- Paid time off
- Training & development
- Bonus based on performance
- Opportunity for advancement
- State Farm Agent if:
- You’re the person people call first when life goes sideways — calm, steady, and ready to help.
- You genuinely care about your community and want to make a positive impact on the people around you.
- You’re a natural relationship-builder who earns confidence quickly and keeps it.
- You listen first, then guide
, making customers feel understood while confidently providing options. - You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
7109 W. Central Avenue Toledo, OH 43617
At Todd Riggs
- State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.
Responsibilities- Lead and manage daily customer service operations.
- Train and support team members to achieve service standards.
- Monitor performance metrics and identify areas for improvement.
- Coordinate communication between team members and customers.
- Assist with policy inquiries, billing coordination, and issue resolution.
- Leadership or supervisory experience preferred.
- Strong communication and time management skills.
- Ability to motivate and support team development.
- Must meet applicable state licensing requirements.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).