Resident Liaison Officer

Resident Liaison Officer

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We're seeking two Resident Liaison Officers to join our team and act as the main point of contact between residents, contractors, and Beacon during essential improvement works.

Working within our decarbonisation and fire safety programmes, you will play a crucial role in supporting tenants and leaseholders through projects such as solar panel installations as part of the Optimised Retrofit Programme (ORP), energy efficiency upgrades, and building safety remediation works.

You will be responsible for engaging with residents to explain the nature and timeline of works, managing concerns sensitively, and ensuring that all individuals feel informed, respected, and supported throughout the process. The role requires excellent interpersonal skills, empathy, and the ability to manage multiple priorities in a fast-paced, customer focused environment. It’s a people-focused role that’s perfect for someone who enjoys helping others, solving problems, and bringing a calm, positive approach to busy projects.

You’ll be part of a dedicated team delivering essential works that make a real difference to our residents and the environment