Admissions Counselor

Title: Admissions Counselor

Department: Office of Admissions

Reports To: Assistant Director of Admissions

FLSA: Non-Exempt

Salary: $40,000 - $55,000

Position Summary

This position is responsible for maintaining the enrollment pipeline of students for Heritage University. This is accomplished through recruiting efforts and accurate and efficient processing of admission applications to the university.

The Admissions Counselor is the first point of contact for prospective students, parents, and other members of the Yakima Valley community; prompt, accurate and courteous customer service is critical to the successful operation of this office. Admissions Counselors facilitate the introduction of Heritage to prospective students and their families and are vital members of our community. Admissions Counselors actively collaborate with other staff, Financial Aid, Student Affairs & Enrollment, our faculty, and colleagues across campus to enroll a diverse, enthusiastic, and intellectually curious group of students to help live the Heritage mission.

Duties

and Responsibilities

• 1. Represents Heritage University in a professional, welcoming, and positive manner while upholding the university’s mission and values. Provides outstanding customer service and effectively interacts with prospective students, current students, families, faculty, staff, alumni, and community members from diverse backgrounds.
• 2. Handles confidential information with tact, discretion and in compliance with FERPA regulations.
• 3. Recruit exceptional students for bachelor’s degrees offered in the Yakima Valley as well as the master’s degrees by reaching out to local high schools, businesses, industries, and the community.
• 4. Communicate consistently and effectively with prospective students and their families in person and via phone, email, text messaging, printed media, and the internet.
• 5. Meet quantitative and qualitative departmental goals for inquiries, applications, admitted and enrolled students.
• 6. Build and maintain productive relationships with faculty and administrators at local high schools to establish a reliable enrollment pipeline so that students can transition seamlessly to Heritage University.
• 7. Foster relationships with faculty, staff and administrators of organizations that serve youth in our community (e.g., GEAR UP, Upward Bound, and College Success Foundation).
• 8. Work collaboratively with colleagues in financial aid, advising, registrar, the business office, and other campus offices to ensure a consistent and smooth transition from applicant to student.
• 9. Maintain a detailed knowledge of degree programs, including requirements, curriculum, policies and procedures, student and faculty accomplishments and general knowledge about Heritage University.
• 10. Represent Heritage University at community activities and events. This is most done with tabling e evening and weekend hours are required.
• 11. Participate in training and meetings to maintain knowledge of current industry best practices.
• 12. Assist with on-campus admissions events.
• 13. Interact effectively with a diverse group of faculties, other educators, administrators, and the rest of the Heritage.
• 14. Perform other duties as assigned by the Executive Director of Admissions.
• 15. Maintains a professional and responsible presence on social media platforms, ensuring all public-facing communications and online activity reflect the values, mission, and reputation of Heritage University.

Knowledge, Skills, and Experience

Demonstrated experience working in higher education programs serving diverse students preferred. Demonstrated ability to develop effective working relationships with faculty, campus officials, staff, and community agencies

and schools and students from diverse…