Patient Administrative Associate - ICP Ambulatory Care Services - Regular

Position: Patient Administrative Associate - ICP Ambulatory Care Services - Regular Full-Time 2026-19255 (2026-19255)

• Provide and co-ordinate all clerical activities for clinics, such as booking client appointments, chart preparation for multiple services
• Receive email referrals from teams and organize and follow-up
• Monitor email and respond to patients
• Performs telephone and reception duties.
• Respond to incoming phone calls, direct inquiries to appropriate personnel/area
• Greet patients on arrival
• Register patients and update patient information
• Schedule appointments and prepare patient schedule
• Prepare charts
• Order supplies
• Coordinate with Integrated Community Program
  - Ambulatory Care Services included but not limited to GIRR, LDAP & ACCESS teams clinic as needed
• Other administrative duties as required
• Support clinics scheduling and coverage

Summary Of Duties

• Provide and co-ordinate all clerical activities for clinics, such as booking client appointments, chart preparation for multiple services
• Receive email referrals from teams and organize and follow-up
• Monitor email and respond to patients
• Performs telephone and reception duties.
• Respond to incoming phone calls, direct inquiries to appropriate personnel/area
• Greet patients on arrival
• Register patients and update patient information
• Schedule appointments and prepare patient schedule
• Coordinate diagnostic procedures
• Prepare charts
• Order supplies
• Coordinate with Integrated Community Program
  - Ambulatory Care Services included but not limited to GIRR, LDAP & ACCESS teams clinic as needed
• Other administrative duties as required
• Support clinics scheduling and coverage

Qualifications/Skills

• Completion of Medical Office Administration program or the equivalent combination of education and experience
• One year of Administrative/Business experience required, in a health care setting preferred
• Working knowledge of PHS/PAS, Quadra Med, Sunnycare, Outlook, MS Office , Accuro & Zoom
• Strong attention to detail, excellent verbal and written communication skills
• Outstanding interpersonal and customer service skills
• Proven ability to respond effectively in stressful situations
• Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
• Effective time management skills and ability to multitask is essential
• Advanced organizational skills and ability to prioritize in a fast-paced environment
• Excellent interpersonal skills and demonstrated ability to work in an inter-professional team
• Keyboarding at 40 net w.p.m minute or keyboarding at 106 net keystrokes per minute
• Demonstrated satisfactory attendance and punctuality required