Customer Experience Associate

Customer Experience Associate

Work Location: Toronto, Ontario, Canada

Hours: 15 hours/week (part‑time)

Line of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD per hour; base pay varies based on skills, experience and location.

Front‑line associate at TD Canada Trust who delivers excellent customer service, processes financial transactions, and promotes banking solutions.

• Process deposits, withdrawals, bill payments and other transactions following operating procedures and regulations.
• Identify customer needs and recommend tailored banking solutions while handling confidential matters with discretion.
• Respond to and resolve customer concerns using standard protocols, escalating when necessary.
• Achieve business goals by promoting products and completing processes accurately and on time.
• Build a positive, inclusive work environment by supporting teammates and participating in performance development.
• Suggest operational improvements to enhance customer experience and drive excellence.

• High school diploma and at least 1 year of relevant experience.
• Strong organizational, planning and time‑management skills for a fast‑paced environment.
• Proficiency with MS Office (Word, Excel, Outlook) and internet usage.
• Excellent communication skills in writing and verbally; calm, courteous and effective.
• Initiative, accuracy and detail‑orientation to manage multiple priorities.
• Undergraduate degree or equivalent is an asset.

TD is one of the world’s leading financial institutions, the fifth largest bank in North America, serving over 27 million households and businesses. TD values customer experience, innovation and employee development.

Includes base salary, variable compensation, health and well‑being benefits, savings and retirement plans, paid time off, banking perks, career development and recognition programs.

This opportunity is subject to provincial regulations for employment. We provide training, onboarding and ongoing development conversations to help you grow.

Accommodation: We’re committed to accessibility; please let us know of any accommodation needs.