Assistant Manager, Client Services

Admit

ONE, is not just a ticketing company, it’s an experience portal built by event & experience creators. This foundation; decades of industry knowledge and experience in promoting, venue management, ticketing, marketing, media relations and artist representation allows Admit

ONE to deliver customers Positive, Shareable Experiences when discovering and purchasing tickets. In addition to the core functionality of selling tickets to events, the product roadmap includes everything from an integrated back-end dashboard to travel and DIY products while ensuring we service 110% of user and customer needs of today and tomorrow.

The Assistant Manager, Client Services will play a critical, multi-faceted role within Admit

ONE’s growing organization. This position is responsible for managing and supporting a developing Client Service and Success team— including setting goals, defining KPIs, and overseeing performance management to ensure operational excellence.

Working closely with the Senior Manager and the Head of Sales, this role will help design and implement a streamlined client handoff process, ensuring a smooth transition of ownership from Sales to Client Services. Establishing clear systems and structures for client allocation, growth management, and succession planning will be essential to supporting the company’s continued expansion.

In addition to team leadership responsibilities, the Assistant Manager, Client Services will directly manage a select portfolio of high-value clients. By delivering exceptional service and demonstrating best practices, they will set the standard for how Admit

ONE builds strong, long-term client relationships and drives sustained business growth.

• Act as a point of contact for clients regarding their ticketing needs.
• Maintain effective communication to build long-lasting relationships.
• Liaise with clients for assistance with the Admit
  
  ONE platform.
• Lead intake for new event, venue, and show requirements.
• Provide timely responses to client requests and tight turnarounds.
• Assist with event‑day operations for key clients as needed.
• Support the Sr Manager in all areas of client services.

• Some programming of events, updating pricing, and supporting box office tasks.
• Build and maintain show setups for new clients.
• Create and update seat maps as required.
• Conduct quality control on event details and programming.
• Ensure ongoing maintenance for show/event setups.
• Program and use POS’ to process in person payments.
• Coordinate with venues and promoters on onsite software, hardware and people requirements.
• Troubleshoot hardware and software issues when they occur.

• Support the Admit
  
  ONE brand vision and Positive Shareable Experiences.
• Contribute to developing smooth, consistent service levels for clients and customers.
• Offer creative and innovative approaches to problem‑solving.

• Assist with reporting standards related to ticket sales, products, and revenue.
• Modify and maintain settlement packages, payout processes, and reporting templates.
• Track, analyze, and report on software performance and client/customer needs.
• Support reporting throughout the full lifecycle of an event.

• Help build tools and systems that support efficient and consistent internal and external processes.
• Ensure effective use of  functionality.
• Collaborate with teams across the organization to support shared strategic goals.

• Support hiring, training, and coaching of full‑time and part‑time staff.
• Maintain schedules and assist with internal and external event coordination.
• Perform other duties as assigned.

• 1–3 years of people management experience, preferably in ticketing, live events, or related industries.
• Proven leadership skills with experience managing teams of full‑time and part‑time employees.
• Expertise in event setup, and administrative processes.
• Experience with complex reporting, analytics, and sales functions within ticketing or access control systems.
• Excellent written and verbal communication skills.
• Strong attention to detail and…