Customer Service Representative; Motivator - North York Sheppard and Consumers

Customer Service Representative (Motivator) - North York Sheppard & Consumers

Join to apply for the Customer Service Representative (Motivator) role at Good Life Fitness
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The Motivator is the first point of contact for members and potential members visiting the club. They create a welcoming, clean, and safe environment to help members achieve their fitness goals and ensure a positive, engaging experience.

• Be pleasant and present with every greeting and interaction.
• Greet members and check them in for their workouts.
• Handle walk‑ins and direct potential members appropriately.
• Answer incoming calls promptly and manage messages or appointments.
• Assist members on the floor with equipment and service questions.
• Provide in‑depth membership and club service knowledge and sell these products as appropriate.
• Resolve member questions or concerns, update member information, and handle bookings using our systems.
• Handle comments, suggestions, and concerns politely and professionally.
• Provide Fit‑Fix Starter sessions for new and current members.
• Complete club runs and cleaning tasks to maintain cleanliness standards.
• Participate in required learning and attend all monthly meetings.

• CPR‑A & AED certification.
• Smart Tan certification within 3 months of employment.
• Strong interpersonal skills and ability to build rapport.
• Customer‑focused mindset with dedication to customer expectations.
• Team player, willing to help colleagues and share knowledge.
• Approachability and listener skills.
• Knowledge of the fitness industry.
• Excellent written and verbal communication.
• Proficiency with computers.
• Previous customer service and sales experience is an asset.

• Ongoing training and development for career growth.
• Career advancement opportunities.
• Competitive total rewards package.
• FREE fitness membership.
• Fun and energetic atmosphere every day.

Starting base wage of $18.35 per hour. Eligible for commissions in addition to base wage. Expected annual total compensation range $19,800 - $21,200 based on scheduled hours, performance, time in position, and variable compensation earned.

Good Life Fitness is committed to fostering an inclusive, accessible environment where all employees and members feel valued, respected, and supported. We aim to reflect the diversity of our customers and communities. Accessibility needs of persons with disabilities will be met in a manner that respects dignity and equity. Accommodations for recruitment/interview process can be requested.

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Entry level

Part‑time

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Industries:
Wellness and Fitness Services

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