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HelpDesk/Support Customer Service Rep Customer Success Mgr./ CSM Technical Support

Head of Consumer Care

Job in Toronto, Ontario, C6A, Canada
Listing for: Nike
Full Time position
Listed on 2026-01-09
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 CAD Yearly CAD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A global sportswear company is seeking a Lead, Consumer Care in Toronto. This role involves managing the digital consumer services team and resolving consumer escalations in a dynamic environment. Candidates must have over 5 years of customer service experience, strong communication skills, and familiarity with local regulations. The position requires collaboration across teams to ensure a seamless online experience for consumers.

We value diversity and provide accommodations as needed.
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