Job specializations:
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Customer Service/HelpDesk
Customer Service Rep, Event Management & Planning, Event Staff/ Venue Crew, Bilingual -
Entertainment & Gaming
Customer Service Rep, Event Management & Planning, Event Staff/ Venue Crew
Job Description & How to Apply Below
Serve TIFF Lightbox visitors in Toronto with customer service and clear communication. This permanent part-time role is performed in person.
As a Cinema Usher, you will support visitor experience operations under the Cinema Supervisor on duty. The position involves directing visitors, checking tickets, maintaining lobby presentation, and supporting screenings, events, and facilities. You will communicate instructions to visitors and volunteers while following established Visitor Experience protocol.
Key Responsibilities:- Provide customer service from visitor entrance through exit
- Direct visitors to cinemas and maintain orderly line-ups
- Check tickets before ticketed events and areas
- Clean cinemas and maintain lobby presentation standards
- Support coat check, events, festivals, and building setups
- Availability for at least three weekly shifts outside Festival
- Availability during TIFF Festival and required training days
- Flexible availability for evenings, weekends, and holidays
- Fluent English communication and clear information delivery
- Ability to stand, climb stairs, and lift up to 35 pounds
Bring dependable visitor service, communication, and cinema support to TIFF Lightbox as a Toronto Cinema Usher.
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