Job specializations:
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Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep -
Administrative/Clerical
Office Administrator/ Coordinator, Business Administration
Job Description & How to Apply Below
Help EZRA deliver excellent participant experiences through client operations, registration coordination, and process accuracy in Toronto’s hybrid workplace.
As a Client Operations Specialist within Operational Shared Services, you will manage back-office activities supporting coaching programs. The position connects participant needs with accurate invoices, revenue processing, and client workflows. You will collaborate locally and globally while handling inquiries, portals, reports, and process improvements.
Key Responsibilities:- Coordinate client access setup for EZRA portals
- Respond to Helpdesk enquiries and manage shared inboxes
- Create service quotes and client-facing program materials
- Prepare end-of-program reports highlighting client return on investment
- Send participant nudges to increase program engagement
- Three or more years in back-office or administrative work
- Strong attention to detail and organized process management
- Ability to build collaboration locally and globally
- Ability to follow and document established processes
- Flexibility to meet occasional client or business deadlines
Apply client operations, participant communication, and process coordination skills to support EZRA coaching programs and global operations.
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