Donor Services and Database Coordinator

Support donors and volunteers in Toronto as a Customer Service Coordinator with United Way Greater Toronto, combining database accuracy and responsive communication. This contract role serves internal staff too.

Reporting to the Manager, Customer Service, you will provide consistent service through telephone and email entry points. Your work includes processing donations, issuing tax receipts, maintaining Spark records, supporting giving platforms, and responding to department requests. The position also contributes to reporting, documentation, campaign administration, and Constituent Relationship Management objectives.

• Provide end-to-end service for donation and customer inquiries
• Ensure Spark contains accurate organizational and donor records
• Support giving-platform content setup, quality control, and maintenance
• Coordinate United Way @work campaigns and archive reports
• Provision SPC accounts and assist campaign tracking and reporting

• Administrative experience serving donors, volunteers, staff, or other constituents
• Experience working with databases and related systems
• Intermediate to advanced Excel and Word proficiency
• Excellent written, verbal, interpersonal, and constituent service skills
• Ability to prioritize deadlines and manage projects independently

Apply your donor service, database, platform, and communication strengths as United Way Greater Toronto's Toronto coordinator.