Head of Service Design & Experience Architecture

A major financial institution is seeking a Director of Service Design & Experience Architecture in Toronto, Ontario. This role involves strategic thinking to align service design with business goals, leading cross-functional teams in creating impactful blueprints, and enhancing user experiences across digital and frontline platforms. The ideal candidate will have extensive experience in service design, a solid understanding of the banking landscape, and strong relationship-building skills to influence stakeholders effectively.

This position promises a competitive salary and various employee benefits.
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