Field Technician

Field Technician – Ericsson

About this opportunity: We are now looking for a Field Technician to coordinate, manage, and execute field services activities supporting other Service Functions (SF) within Operations and Engineering. The primary focus is on in‑site activities to ensure services remain continuously available and meet defined Service Level Agreement (SLA) performance levels.

Location: Northern Ontario region (covering Bracebridge, Huntsville, Haliburton area). This local role predominantly involves on‑site support for Operations and some SIP functions, particularly in connection with engineering or deployment activities. The Field Technician must ensure all work is executed in compliance with Project OHS (Occupational Health and Safety) requirements.

• Respond to corrective network problems by performing effective and efficient problem analysis, rapid troubleshooting, diagnosis, and prompt repair of equipment to ensure service restoral objectives are met.
• Coordinate with other technicians and departments as required to maintain service levels.
• Plan and implement preventive maintenance routines to ensure network performance standards are met.
• Perform cutovers and upgrades on the network as directed by work orders.
• Maintain up‑to‑date site documentation as outlined by the EWO initiative.
• Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications.
• Microwave and transmission experience (e.g., DS1, DS2, DS3) would be beneficial.
• Gain in‑depth knowledge of key quality service indicators within the geographic area of responsibility.
• Knowledge of Optical Fibre, SONET, and TCP/IP is required.
• Participate in retune activities related to network optimisation and build projects.
• Maintain inventory of required parts and perform regular audits to ensure availability.
• Complete administrative reporting, including mileage, timesheets, expenses, equipment logs, and deficiency ticket updates.
• Test hand‑offs, RSSI, transmit levels on mobiles, monitor dropped calls, and investigate any performance changes.
• Document activities for future assessment and analysis.
• Maintain current documentation of site status and complete trouble tickets, incident reports, and other required documentation.
• Shift work, overtime, and 24‑hour on‑call support are required on a regular rotational basis.

• Bachelor’s, Diploma, or Certificate degree in Electronics or a related field.
• 2+ years of experience in the telecommunications industry.
• Certification related to EHS/OHS (Environmental, Health & Safety / Occupational Health & Safety).
• Knowledge of service networks, including GSM, WCDMA, LTE and 5G.
• Understanding of service and service application implementation/integration.
• Familiarity with site‑related issues.
• Knowledge of the operation and maintenance of multivendor telecommunications equipment.
• Awareness and adherence to Ericsson Life‑Saving Rules.
• Proven understanding of instructions, standard operating procedures, and processes.
• Hazard identification and risk assessment.
• Accident investigation or root cause analysis (RCA).
• Working at heights, including climbing and tower access.
• RF/EMF awareness.
• Lone work requirements.
• First Aid.
• Responsible driving and vehicle inspection.

Eriksson is an Equal Opportunity employer. For assistance or to request an accommodation due to a disability, please contact Ericsson at hr

Primary country and city:
Canada (CA) || Toronto.