Customer Quality Engineering Technician

Customer Quality Engineering Technician

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top‑5 Global Printed Circuit Board Manufacturer.

About TTM
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time‑to‑market, representing how TTM’s time‑critical, one‑stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Scope
The Customer Quality Engineering Technician is a senior technical role responsible for leading advanced customer‑facing quality activities, managing complex quality issues, and driving root cause investigations and sustainable corrective actions. The role acts as the primary technical liaison for customer escalations and partners closely with Engineering, Operations, and Process Engineering to ensure products meet customer requirements, regulatory expectations, and internal quality standards.

Customer Quality Leadership

• Acts as the senior technical liaison with customers to plan, communicate, and resolve quality issues.
• Leads the customer complaint process, including investigation, containment, corrective/preventive actions, and closure.
• Identifies customer requirements and develops inspection plans aligned to their specifications.
• Represents the organization in meetings with customers, presenting findings, corrective actions, and improvement initiatives.

Root Cause Analysis & Technical Support

• Conducts detailed failure analysis on customer‑returned material and field issues.
• Partners with Manufacturing and Process Engineering to identify and eliminate root causes of quality issues.
• Applies quality tools (5‑Why, Ishikawa, FMEA, SPC) to evaluate trends and process capability.
• Documents findings in clear, comprehensive reports suitable for internal and customer distribution.

Returned Material Authorization (RMA) Management

• Coordinates the full RMA process, including issuing, receiving, analysing, documenting, and closing RMAs.
• Prepares weekly and monthly RMA activity reports for management review.

Quality Systems, Auditing & Continuous Improvement

• Chairs specification review activities to support creation and maintenance of inspection plans.
• Performs internal process and product audits to ensure compliance with internal controls and customer standards.
• Utilises statistical process control techniques for tracking, analysing, interpreting, and presenting process and product data.
• Provides internal training on quality concepts, customer requirements, and technical problem‑solving tools.

Other Responsibilities

• Performs micro‑sectioning as required.
• Supports a broad range of activities related to data collection, reporting, and process evaluation.
• Serves as a senior resource to departments for problem identification, resolution, and continuous improvement.

Essential Knowledge and Skills

• Superior written and verbal communication skills in English.
• Strong interpersonal skills; able to handle escalations professionally.
• Advanced failure analysis and diagnosis capability.
• Strong procedural documentation and report writing skills.
• Proficiency in quality tools, data analysis methods, and Microsoft Office applications.
• Ability to communicate technical findings clearly to non‑technical stakeholders.

Qualification and Experience

• Minimum 10 years’ experience in a customer‑facing quality role in manufacturing, electronics, or other high‑reliability industries.
• Post‑secondary degree or diploma in Engineering, Quality, or related technical discipline.
• Proven ability to manage customer quality issues end‑to‑end, including investigation, internal alignment, defect analysis, and customer communication.
• Strong defect/failure analysis skills with the ability to translate complex technical issues into clear customer explanations.
• Excellent communication, documentation, and presentation skills.
• Demonstrated resilience and professionalism when handling escalated or challenging customer interactions.
• Ability to negotiate and…