VIP Host

THE POSITION

Fan Duel Group is looking to expand its VIP department for our online casino and sports book. We are recruiting a VIP Host to coordinate relationships with our VIP customers in the Ontario market. As a VIP Host you will report to our Director of VIP for Canada and manage a VIP program that caters to high‑value customers for our Sports book and casino products.

Your role is to drive KPIs by enhancing engagement, satisfaction, and loyalty for the business. This includes creation, execution, promotions, events, and budget management. In addition to the specific responsibilities outlined above, employees may be required to perform other duties as assigned by the Company to ensure operational flexibility and to meet evolving business needs.

• Plan and drive multiple campaigns, maintaining end‑to‑end accountability for partner & VIP satisfaction and overall delivery excellence
• Ensure priorities are driven based on ROI and strategic value
• Liaise with various departments to ensure optimum VIP player journeys and processes
• Work closely with Marketing, Commercial and VIP Director team to create monthly and quarterly execution plans, track and report results
• Hold regular meetings with internal VIP operations teams and stakeholders to drive new launches and projects
• Deliver against company responsible gaming protocols
• Develop and track budgets with VIP team to ensure fair use of player entertainment budgets for retail
• Establish, monitor and report on goals and KPIs
• Monitor and report on competitive activities to ensure the VIP retail rewards program is proactively and positively perceived versus competitor activity
• Provide recommendations for new VIP rewards and implement new program features

• 2+ years of experience in high‑end customer service field preferred
• Excellent verbal and written communication skills
• Business to customer sales experience preferred
• Knowledge of online gaming industry essential
• Passionate about providing top‑level service
• Experience with and a solid understanding of data analytics; able to identify and recognize trends
• Excellent organization skills; previous event planning experience a plus
• Championing the fine details to ensure our events are memorable and impactful
• Confident and people‑focused personality
• Excellent analytical skills and experience with Excel
• Strives to meet targets and deadlines
• Excellent organizational and planning skills
• Understanding of marketing processes preferred
• Willing and able to work non‑traditional business hours
• Travel for this role is expected around 25% of the time

Fan Duel Group is the premier mobile gaming company in the United States and Canada. The company consists of a portfolio of leading brands across mobile wagering including America’s #1 Sports book, Fan Duel Sports book; its leading iGaming platform, Fan Duel Casino; the industry’s unquestioned leader in horse racing and advance‑deposit wagering, Fan Duel Racing; and its daily fantasy sports product. In addition, Fan Duel Group operates Fan Duel TV, its broadly distributed linear cable television network and Fan Duel TV+, its leading direct‑to‑consumer OTT platform.

Fan Duel Group has a presence across all 50 states, Canada, and Puerto Rico. The company is based in New York with U.S. offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. Fan Duel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

We treat our team right. This role may offer extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; among other employee benefits. The role may also be eligible for short‑term or long‑term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes 12 holidays and two floating holidays.

Fan Duel offers paid sick time in…