Director, Government Affairs and Public Policy Lead

Director, Government Affairs and Public Policy Lead, Canada

Job Description
Service Now is seeking a Director, Government Affairs and Public Policy Lead – Canada, a newly created senior-level position responsible for leading our government affairs strategy and engagement across all levels of government in Canada, with a primary focus on the federal government. This individual, who will report to the Head of AMS for Government Affairs and Public Policy, will lead Service Now’s engagement with policymakers, regulators, and industry associations across Canada to advance our policy priorities in areas such as artificial intelligence (AI), cloud computing, cybersecurity, digital government, and data governance.

This individual will be responsible for leading government affairs efforts in the Canadian market, including within regulated industries such as financial services, telecommunications, and the public sector. The Director will serve as a trusted advisor to company executives, providing strategic insights on political, policy, and regulatory developments that may impact Service Now’s business operations and growth in Canada.

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Key Responsibilities

Lead Service Now’s government affairs and public policy engagement and strategy across federal, provincial, and municipal governments.

Build and maintain strong, collaborative relationships with Members of Parliament and Provincial Parliaments, ministers, senior government officials, regulators, and political advisors across key departments and agencies, both federally and provincially.

Serve as a senior advisor to Service Now executives and country teams, particularly in navigating regulatory risk and opportunity across public sector and regulated industries.

Engage proactively in local and regional policy making processes and represent Service Now in industry associations, coalitions, and public forums.

Actively support internal sales teams.

Help manage Service Now's brand, policy, political, business, and regulatory positioning across mission‑critical industries and the public sector market.

Shape the public policy environment in alignment with Service Now's vertical GTM strategy across public sector and regulated industries.

Provide timely, strategic policy advice on issues including but not limited to:

Artificial intelligence and emerging technologies

Cloud computing and data sovereignty

Cybersecurity and digital infrastructure

Data privacy, data sovereignty, and cross‑border data flows

Digital government transformation and public sector innovation

Act as a visible thought leader across Canada, representing Service Now in high‑level policy discussions and public‑private dialogues.

Lead and support strategic policy campaigns, thought leadership, white papers, and executive briefings.

Provide strategic advice and policy analysis to senior executives and internal teams on the Canadian political, legislative, and regulatory environment.

Support internal business and sales teams by providing insights on government priorities, policy direction, and procurement trends.

Coordinate with global government affairs colleagues to ensure consistency in policy messaging and alignment with corporate priorities.

Qualifications

Minimum 10‑15 years of senior‑level experience in government affairs, public policy, or regulatory roles within the tech sector, consulting, trade associations, or government institutions within Canada.

Bilingualism (English and French) is required.

Proven experience working in or with the federal government, including Parliament, ministerial offices, or…