Coordonnateur de l’admission​/Care Coordinator

Position: Coordonnateur de l’admission / Care Coordinator

Care Coordinator / Coordonnateur de l’admission

CBI Health Group is a leading community healthcare provider offering rehabilitation and home care programs across Canada. The Care Coordinator / Coordonnateur de l’admission role provides high‑quality customer service and manages referrals efficiently. This position is remote and the hourly rate ranges from $20 to $24.10 per hour.

Key Responsibilities Effective Referral Coordination and Data Entry – 60%

• Review funder case documentation for completeness, identify missing information, and request it.
• Screen referrals for potential conflicts of interest.
• Accurately schedule assessments and treatments, confirm clients in the scheduling system, and meet SLAs.
• Upload referral and medical information, complete client profiles in Clinic Master, and ensure accurate data entry.
• Follow up with referral sources for any missing information.
• Act with integrity and align with best practices, privacy, and CBI policies.
• Collaborate with the Team Lead to resolve gaps and identify improvement opportunities.

Provide Exemplary Customer Service – 30%

• Communicate with clients and funders promptly about scheduling and information management.
• Use effective customer‑service strategies to answer phones/emails, take messages, and provide timely follow‑up.
• Maintain knowledge of privacy, confidentiality, and code‑of‑conduct policies.
• Build relationships with referral sources to become a trusted advisor.
• Facilitate navigation of service offerings with referral sources and clinical teams.

General Administration – 10%

• Meet or exceed funder referral requirements regarding process management and operational efficiency.
• Communicate barriers in achieving KPIs to the Team Lead.

Knowledge, Education, and Experience

• 2+ years of customer‑service experience.
• Post‑secondary education in medical office/business administration or equivalent.
• Track record of successful experience in client experience in a multi‑site booking environment.
• Healthcare experience is an asset.
• Strong professional communication skills in English;
  French is an asset.
• Customer‑experience, planning, organizing, and multitasking skills.
• Analytical ability and problem‑solving skills.
• Ability and flexibility to work with multiple stakeholders.
• Teamwork and independent work capability.

Why Work for CBI Health Group

• We are one of Canada’s largest and most diversified healthcare companies.
• We offer sophisticated training and education programs.
• We are proud of our community commitment.
• Our development plans help you maximize your potential.
• Our recognition programs ensure your hard work is noticed.

What CBI Health Offers You

• Continuous learning and skills development, including management opportunities.
• Training and mentoring from a national network of experts.
• Competitive compensation with comprehensive benefits, including group health, dental and vision paid fully by the employer.

About CBI Health

For millions of Canadians, CBI Health is where better begins. We provide innovative rehabilitation and home‑care programs that help clients achieve their health goals. With over 250 locations and support for more than 800 communities, we work together to make a meaningful difference every day.

CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace. We actively seek qualified candidates who share our commitment to equity and inclusion and foster a positive experience for all Indigenous applicants. We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

Seniority

Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Hospitals and Health Care

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