Administrative Assistant II, Medical

Administrative Assistant II, Medical

University Health Network – Princess Margaret Cancer Centre

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital, operating 10 sites with over 44,000 TeamUHN members. It comprises Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. UHN is a leading research hospital affiliated with the University of Toronto, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.

Union:
Non‑Union
Site:
Princess Margaret Cancer Centre
Department:
Division of Medical Oncology & Hematology
Work Model:
Hybrid

Reports to:

Manager, Oncology and Hematology

Hours:

Up to 37.5 hours per week

Shifts:

Weekdays;
Monday – Friday (Hybrid)
Status:
Temporary Full Time (~18 months)
Closing Date:
January 8, 2026

• Ensure that all office work is managed efficiently, prioritising constantly changing priorities within a busy practice.
• Support the timely and efficient processing of incoming referrals, schedule and reschedule patient appointments, respond to patient inquiries, cancel appointments, and complete reminder communications.
• Complete administrative tasks that support data reporting requirements and a positive patient experience, including registering patients in UHN’s EPIC EMR system.
• Exercise considerable judgment and independence in providing administrative support, using critical thinking, accurate information processing, and self‑directed follow‑through.
• Follow‑up and upload documentation after patient consults with clinicians, nurse coordinators, and allied health, including sending notes back to referring clinicians.
• Provide backup/cross‑coverage support as a member of an operational administrative team.
• Be able to support physicians in various office locations, walking between UHN sites for assigned duties.

• Completion of secondary school or recognized equivalent.
• Post‑secondary office/medical administration program at certificate level or equivalent.
• Two years of related administrative support experience.
• Experience with EPIC EMR for managing referrals, appointment scheduling, and standard clinical operations.
• Previous on‑the‑job computer/word‑processing experience in a Microsoft Office environment.
• Experience working in a health‑care environment (asset).
• Fluency in a second language (e.g., French) – considered an asset.
• Knowledge of medical terminology – asset.
• Excellent organizational and time‑management skills.
• Excellent interpersonal, verbal and written communication skills.
• Ability to work well under pressure and use good judgement in difficult situations.
• Ability to operate effectively in an interdisciplinary team.

Current UHN employees must have successfully completed their probationary period, have a good employee record, and maintain satisfactory attendance per UHN’s attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates, so please ensure you check your email regularly. A Criminal Record Check may be required of the successful candidate. UHN reserves the right to discontinue consideration if any information provided is misleading, inaccurate or incorrect.

UHN is an equal‑opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants must disclose their accommodation requirements.

• Competitive offer packages
• Government organization and member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts, travel, restaurants, parking, phone plans, auto‑insurance discounts, on‑site gyms, etc.)