Case Manager, Standards Response Team; -CC

Case Manager, Living Standards Response Team
-CC)

Competition #
-CC

Employment Type: Permanent Full Time, Bargaining Unit (2 Vacancies)

Work Hours: 35 hours/week (M-F 9am-5pm & 1 late-day per week:11am-7pm)

Work Setting: Onsite – Limited opportunities to work remotely/Hybrid

Salary: External Rate: G7 - $54,097.76
Internal Rate: G8 - $55,201.79

Final date to receive applications: January 14th , 2026, by 11:59 pm

Wood Green is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.

Visit (Use the "Apply for this Job" box below). woodgreen.org to learn more about who we are and to review our Equity Statement.

We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2

SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Our Supportive Housing portfolio includes multiple programs across approximately ten buildings in the City of Toronto, supporting individuals with lived experience of homelessness and complex mental health and/or substance use challenges. Different programs offer varying levels of onsite support, including intensive case management, harm reduction and addiction support, therapeutic counselling, 24-hour or on-call staffing, health and nursing supports, life-skills development, and community-building activities.

Our work is rooted in equity, anti-oppression, harm reduction, and trauma-informed, recovery-oriented practice, with a strong focus on housing stability, dignity, and client self‑determination.

The Case Manager reports to the Supervisor, Living Standards Response Team and works in collaboration with the Team to minimize and eliminate pest infestations and hoarding behaviours by working alongside tenants to provide case management and practical assistance to tenants to enhance their quality of life and housing stability. This includes working alongside the Team to perform extreme cleaning, declutter and removal of debris, organize living spaces, and to prepare units for pest control treatments.

These interventions are designed to increase safety and support healthier environments, to help tenants reduce their risk of eviction and improve their overall health and wellbeing. The role upholds best practices in trauma-informed care, supports organizational goals, and advances resident well‑being, safety, and tenancy stabilization across multiple housing environments. The role is mobile and will work across different locations in owned, leased and private properties.

• Provide comprehensive case management, including assessment, case planning, informal counselling, crisis response, and service coordination tailored to tenant challenges.
• Collaborate with tenants and the Living Standards Response Team to actively support extreme cleaning, decluttering, unit cleaning, and pest control preparations as part of care planning.
• Collaborate actively with the multidisciplinary Living Standards Response Team, assessing client needs and developing individualized action plans for housing stabilization.
• Deliver crisis intervention and ongoing emergency support, participating in direct in‑unit interventions for tenant safety, decluttering, and environmental health.
• Supports the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders.
• Lead and model practical coaching and engagement strategies for staff and tenants for improved unit management and pest control preparation.
• Maintain program records, participate in supervision and training, and ensure compliance with anti‑racism principles and organizational standards.
• Work a flexible schedule based on tenant and program needs; document…