Client Support Worker; -CC

Position: Client Support Worker (2025-533-CC)

Work Setting: Exclusively Onsite – 841 Queen St. East, Toronto, ON

Salary: E - $21.36 hourly

Final date to receive applications: January 7 th , 2026 by 11:59 pm

Competition #
-CC Client Support Worker
-CC)
Employment Type: Part Time, Bargaining Unit Work Hours: 18 hours/week (Sat & Sun 7am-5pm)
Work Setting: Exclusively Onsite – 841 Queen St. East, Toronto, ON Salary: E - $21.36 hourly Final date to receive applications: January 7 th , 2026 by 11:59 pm

Who We Are

Wood Green is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. Visit (Use the "Apply for this Job" box below). to learn more about who we are and to review our Equity Statement.

We

are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2

SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions. Program Overview – Supportive Housing, Community Care

(841 Queen Street East, Toronto, ON) The Supportive housing program provides housing for seniors who have experienced homelessness and may be living with mental health and/or substance use challenges. The program provides onsite psychosocial, primary care supports and services including intensive case management; harm reduction and addiction support; therapeutic and supportive counselling; 24-hour staffing; assistance with activities of daily living; nursing services;

life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

• Build positive, respectful relationships with program participants, providing emotional support and encouraging active engagement in program activities.
• Deliver one-on-one support aligned with Coordinated Care Plans, assisting with tasks such as form completion and navigating community resources.
• Participate in the intake process, including applicant screening, interviews, onboarding, and follow-up for new participants.
• Monitor client progress and well-being, contributing to care plan evaluations and recommending adjustments as needed.
• Support goal setting and care planning to promote independence and community integration.
• Assist with activities of daily living and use tools such as ADL/IADL to assess and support client needs.
• Facilitate housing stabilization by helping with applications, monitoring waitlists, and liaising with housing support organizations.
• Encourage participation in community activities and identify services that meet individual needs, providing guidance and instruction for successful engagement.
• Collaborate with external service providers and community partners to strengthen support networks.
• Respond to crises and distress behaviors using de-escalation strategies and trauma-informed approaches, ensuring safety and team communication.
• Perform delegated health-related tasks, including medication management under professional guidance.
• Arrange and, when necessary, accompany clients to appointments and community activities.
• Maintain accurate documentation and case notes in a timely manner.
• Uphold health and safety standards, including emergency procedures and fire regulations.
• Contribute to program development and evaluation initiatives.

Working Conditions

• Work environment may involve exposure to second-hand smoke, odors, pests, and situations where clients use substances or have incontinence issues.
• Clients may express distress through language or behavior, including swearing
• Ability to lift up to 40 lbs is required.

What You Bring to the Team

• Social Service Worker diploma or other related education.
• 2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.

What Will Set You Apart

• Ability to interact effectively with high-risk, marginalized, and vulnerable…