Digital Health Consultant

Position Information

Position Number: 9342 & 9343

Position Type: Temporary Full-time (12 months)

Shift Type: Day

Bi-Weekly

Hours:

70 Hours

Location: Toronto (On-Site)

Date Posted: December 15, 2025

Internal Closing Date: December 28, 2025

The Health Informatics department at Baycrest plays a key role in supporting our clinical, research, education, and community programs through the effective use of digital health tools, electronic medical records (EMRs), data, and information systems. Our team enables safe, secure, and efficient digital workflows that enhance patient care, improve provider effectiveness, support regional integration, and align with the priorities of Ontario Health and the Ontario Health Teams (OHTs).

Baycrest is seeking a qualified Digital Health Consultant to work collaboratively with Clinic Lead Physicians and healthcare partners in the North Toronto Ontario Health Team (NTOHT). Reporting to the Manager of Health Informatics, the Digital Health Consultant will reduce administrative burdens related to EMR systems, facilitate secure and efficient digital health operations, and support coordinated patient care through technology-enabled solutions. The successful candidate will design and implement a support model for physicians who are members of the NTOHT Primary Care Network (PCN), improving the patient and provider experience and patient outcomes.

An intake and triage system to manage service requests will be established; work will be conducted in person at Baycrest, with travel to primary care offices across North Toronto as required.

Digital Health Adoption, EMR Optimization & Workflow Support:

• Support providers and staff in adopting, optimizing, and troubleshooting EMRs and provincial digital health tools (eReferral, HRM, OLIS, Clinical Viewer, Evidence2
  
  Practice pathways, eConsult, AI Scribe).
• Provide hands‑on implementation support and workflow optimization to Baycrest programs and, as required, to external primary care practices participating in OHT initiatives.
• Assist with EMR queries, roster management, and the use of population health management tools and reports to support care planning and service delivery.

Training, Digital Literacy & Change Management:

• Educate Baycrest clients, families, and staff in digital literacy, enabling confident and effective use of digital health programs, virtual care platforms, and digital tools.
• Deliver individual and group training sessions for providers and clinic teams; provide change‑management support to ensure successful integration of digital tools into daily workflows.
• Adapt training approaches and materials to meet varying levels of digital confidence and user needs.
• Respond to, triage, and manage multiple service requests concurrently, resolving technical and workflow issues or escalating complex problems as required.
• Act as a connector between Baycrest, primary care practices, and regional or provincial digital health supports (Ontario Health, Ontario
  
  MD, eHealth Centre of Excellence).
• Contribute to monitoring and evaluation of digital health adoption and literacy initiatives, identifying gaps and recommending service, workflow, or training improvements.
• Stay informed of emerging digital health tools and resources and support their appropriate adoption within Baycrest and partner settings.

• A strong communicator with highly effective facilitation skills.
• Customer‑service oriented, able to engage and build relationships with diverse stakeholders.
• Highly organized and analytical, with strong problem‑solving abilities.
• Able to work independently while managing competing priorities effectively.
• Flexible and adaptable, able to respond to changing needs and priorities.

• Three‑year diploma or university degree in Health Informatics, Health Sciences, Health Administration, Education, Information Management, Computer Science, or an equivalent combination of education and experience.
• Digital health–related certification (e.g., Ontario Health Digital Health Certificate) an asset.
• Technical or training certifications (SQL, Python, Linux, adult education, facilitation, instructional design)…