Intervention Specialist, Healthcare

Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose.

Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non‑Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health.

That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

As a community‑based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits, we offer our team members some unique perks that really stand out:

• 4 weeks accrued vacation
• Up to 18 paid sick days accrued per year, plus 2 flexible days each year
• HOOPP Pension Plan
• Ongoing professional development plus $250 annual funding for continuing education and certifications
• $350 annual allowance to invest in achieving your personal wellness goals
• Participation in organizational pay for performance incentive program

We are looking for an Immediate Intervention Specialist to join our team!

The Immediate Intervention Specialist is the first point of client contact at CMHA PD and will determine how to best serve clients using a stepped care approach. The position will complete all necessary assessments to better understand need, provide the appropriate immediate brief intervention and if required, develop a plan for additional services.

Status:
Permanent full‑time, 37.5 hours per week. Note, this posting is for an active vacancy.

Salary: $61,201.01-$72,001.19 annually. (Candidate qualifications will be considered when determining the starting salary)

Location:

This position is based out of our 10 Carlson Court, Etobicoke office. Although we operate within a hybrid workplace model, staff are required to have on‑site and/or community presence as per program and client needs.

• Act as low barrier first response and front‑line resource to the community; promptly respond to incoming phone calls in a “call centre” like team environment, respond to in‑person walk‑in inquiries, email, or other means of contact
• Assess and provide crisis support; make connection to crisis services when appropriate
• Assess client’s eligibility for relevant services, while prioritising treatment, based on level of need using initial assessment and information obtained from client and collateral sources
• Determine what intervention(s) clients would benefit from and ensure the appropriate mix, and intensity of services to allow for a stepped care approach where appropriate.
• Provide short‑term task‑based interventions for clients who need immediate supports to alleviate any distress (e.g., financial applications, referrals to other community services, establish crisis plans)
• Provide single session 1:1 in person or telephone support for clients who will benefit from supports to alleviate any immediate distress
• Facilitate groups as part of CMHA PD groups calendar, including the creation of new groups as needed and acting as a back‑up facilitator
• Contact with primary care at regular intervals to report clients’ service initiation and communicate interventions and care plans
• Work collaboratively with other Immediate Intervention Specialists to support organisational needs (e.g., volumes across all regions) covered by CMHA PD

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.