Oracle CX Consultant

Overview

Join to apply for the Oracle CX Consultant role at J&M Group

Location:

Toronto, Ontario, Canada

Salary: CA $83,000.00-CA $90,000.00

Posted: 20 hours ago

Responsibilities

• Lead and execute Oracle CX Incentive Compensation module implementations, enhancements, and support activities
• Gather and analyze business requirements from stakeholders, focusing on compensation models, taxation, and payment plans
• Configure and customize Oracle Incentive Compensation components, including custom objects, rules, and pay groups
• Translate CAPEX/OPEX policies into compensation configurations
• Work with UI/UX teams to implement or transition to Redwood UI
• Design and configure AI-assisted components for improved customer and sales insights
• Develop and manage custom roles, ensuring secure access and compliance
• Collaborate with Sales Ops, Finance, and HR teams to align compensation and commission workflows
• Create documentation, test cases, and conduct user training
• Provide production support and resolve incentive/commission calculation issues in a timely manner

Essential Skills

This is a complete Work from Office role.

• Oracle Incentive Compensation (OIC) Expertise
• Strong hands-on experience in:
  Custom Object creation and configuration

Additional Responsibilities & Requirements

• Lead and execute Oracle CX Incentive Compensation module implementations, enhancements, and support activities
• Gather and analyze business requirements from stakeholders, focusing on compensation models, taxation, and payment plans
• Configure and customize Oracle Incentive Compensation components, including custom objects, rules, and pay groups
• Translate CAPEX/OPEX policies into compensation configurations
• Work with UI/UX teams to implement or transition to Redwood UI
• Design and configure AI-assisted components for improved customer and sales insights
• Develop and manage custom roles, ensuring secure access and compliance
• Collaborate with Sales Ops, Finance, and HR teams to align compensation and commission workflows
• Create documentation, test cases, and conduct user training
• Provide production support and resolve incentive/commission calculation issues in a timely manner

Essential Skills

This is a complete Work from Office role.

• Oracle Incentive Compensation (OIC) Expertise
• Strong hands-on experience in:
  Custom Object creation and configuration

Calculation & Design

• Calculation Rules and Formulas for commission and incentive payouts
• Designing and managing Pay Groups and Payment Plans
• Configuring Tax Rates, Tax Codes, and knowledge of CAPEX vs OPEX treatment in compensation flows

Redwood UI

• Redwood UI for Incentive Compensation:
  Experience working with Redwood design system within Oracle CX Cloud
• Ability to adapt and transition legacy configurations to the Redwood interface

AI for CX

• Knowledge of AI capabilities within Oracle CX Cloud for:
  Predictive analytics, Sales recommendations, Automated customer insights, Lead scoring and AI-assisted compensation modeling

Custom Role Design in Oracle CX

• Experience creating and managing Custom Roles and Security Profiles
• Understanding of Role-Based Access Control (RBAC) for CX modules
• Governance and segregation of duties for compliance

Commission Calculation

• Deep understanding of Sales Commission Calculations, processing cycles, and exceptions
• Exposure to sales performance management (SPM) strategies
• Aligning compensation models with revenue targets and KPIs

Desirable Skills

• Experience with Oracle Sales Cloud, Oracle Engagement Cloud, or Fusion Middleware
• Familiarity with Oracle Integration Cloud (OIC) for data flows between ERP, HCM, and CX
• Understanding of Oracle BI Publisher or OTBI for report generation
• Experience with Oracle Fusion Financials or HCM Cloud for end-to-end incentive planning
• Oracle CX Cloud Consultant Certification
• Oracle Incentive Compensation Implementation Specialist
• Oracle Fusion Sales Cloud:
  Implementation Specialist
• Oracle Integration Cloud Certification (for OIC interface knowledge)

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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Greater Toronto Area, Canada CA$-CA $ 1 day ago

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