SAP Business Analyst

Quality Assurance Analyst

Toronto, ON (hybrid)

12 months' Contract (potential for Extension)

• Perform manual content testing to ensure accuracy and consistency across all pre-sign-on pages.
• Validate that mockups match live pages precisely and align with design specifications.
• Review and test against the copy deck, confirming that all text and content changes are implemented correctly.
• Identify and report discrepancies between mockups, copy decks, and published content.
• Collaborate closely with the team to communicate requirements, clarify issues, and ensure timely resolution.
• Work in a fast-paced environment, adapting quickly to changing priorities and deadlines.
• Maintain detailed documentation of changes and testing results for transparency and quality assurance.
• Participate in team discussions, share feedback, and contribute to continuous improvement of content QA processes.

As a Senior QA Analyst, you will support the QA team to coordinate and execute on QA and build activities for digital platforms to ensure they are completed accurately and on time. You will support the team in meeting client expectations and SLAs, and adhere to bank defined standards and compliance rules, including Accessibility. You will also provide analysis to our cross-disciplinary team to ensure initiatives are properly resourced by QA.

• Communication and planning skills – Effectively train and guide the QA resources to ensure quality standards are understood and adhered to. Represent QA in cross-functional meetings. Provide clear and timely analysis and updates to QA Delivery Lead, QA Manager and other teams. Continuously review QA and publishing schedule to ensure SLAs are met and defects are resolved.
• QA Support – Create test plans and execute test cases and provide build status updates to stakeholders including Intake and technology support. Provide appropriate approvals and release builds to staging environments for deployment to production. Isolate issues and outages to business applications or processes, conduct root cause analysis and provide regular reports to the QA Manager. Be able to provide overtime coverage if required.
• Commitment to excellence – Passionate about producing error-free work/releases in a timely manner and finding creative/practical solutions to resolve technical problems. Continuously improve processes, share learnings, and update documentation in the Publishing and Agile teams’ knowledge repositories.

• 2-3 years QA Experience - Manual Testing
• Experience with Jira/Confluence
• 1+ year experience with Accessibility - NVDA

• AEM
• Headless CMS Experience

Mid-Senior level

Contract

Information Technology and Quality Assurance

Banking and Financial Services