Senior Network & Security Analyst

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As a Senior Network and Security Analyst you will provide consistent levels of organizational and technical expertise necessary for the successful implementation, maintenance and support of the critical network and security infrastructure services across all global RBC Intranet (Core, LAN/WAN, Server Farm), Internet (Surfing, E‑commerce), and Extranet environments. The primary responsibility of this role is to provide advanced‑level technical support for troubleshooting and implementing configuration changes across a variety of vendor platforms.

You will regularly work with clients, business partners, escalation teams (implementation/engineering), and vendors to resolve incidents/problems, perform root‑cause analysis, and deliver infrastructure changes across the global RBC Enterprise (North & South America, Caribbean, Europe, Asia‑Pacific).

• Respond to network event and incident escalations from the first‑level support Service Desk, internal/external clients and business partners.
• Perform root‑cause analysis with vendor engineers and escalation teams for major incidents and recurring problems, implementing permanent solutions.
• Manage the team’s Service Now incident/problem/change ticket queues in accordance with established SLAs.
• Execute network and security infrastructure configuration changes across the global enterprise.
• Perform audits for consistency in Network Management Systems, documentation, and configuration.
• Create and improve support documentation, ensuring shift reports are documented and kept up‑to‑date for major network‑related outages.
• Participate in 24×7 on‑call rotational shifts, including evening and night shifts.
• Participate in meetings and training sessions to review and understand new technology and service deployments.

• Excellent understanding of TCP/IP, including packet inspection/protocol analysis using packet analyzers for troubleshooting.
• Solid understanding and troubleshooting capability of L2/L3 protocols (ARP, HSRP, VRRP, STP, BGP, VRF, OSPF, VPC) in a Cisco environment.
• Good understanding of application protocols such as DNS, DHCP, HTTP, FTP, TLS, etc.
• Knowledge of security concepts such as NAT/PAT, IPSEC, SSL, DDoS, IP Spoofing, etc.
• Excellent understanding of the OSI model.
• Experience working with the following network and security appliances/vendors:
  • Load balancers (F5 LTM/GTM, Citrix Netscaler)
  • Firewalls (Nokia Check Point, Palo Alto)
  • Cisco IOS & NX‑OS based routers & switches
  • Work‑knowledge of Arista, Cisco ONS 15454, Symantec Proxy
    
    SG/SSLV, Fire Eye MPS, Arbor Pravail, Cisco Firepower IDS, Infoblox, Neustar, Cisco ACI, Ciena Optical, Juniper Pulse Secure, Fortinet Forti Gate, Akamai CDN (asset)
• Fluency in programming languages and automation tools (Python, Ansible, etc.) – considered an asset.

• Sound understanding and working knowledge of Cisco UCS, FCoE, VSAN, VDC, vPC, VXLAN, Cisco ACI, VMware – considered an asset.
• College diploma or university degree related to Information Technology, with a focus on Telecommunications.
• CCNP R&S/DC certification or equivalent level of knowledge.

• A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and management opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• A world‑class training program in financial services.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Opportunities to build close relationships with clients.
• Access to a variety of job opportunities across business and geographies.

• Address: RBC CENTRE, 155 WELLINGTON ST W, TORONTO
• City:
  Toronto
• Country:
  Canada
• Work hours/week: 37.5
• Employment Type:
  
  Full Time
• Platform: TECHNOLOGY AND OPERATIONS
• Job Type: Regular
• Pay Type:
  
  Salaried
• Posted Date: 2025‑12‑15
• Final date to receive applications: 2026‑01‑16
• Note:
  
  Ap…