Director, Network & Security Operations Services

Director, Network & Security Operations Services

Permanent Full Time

We are seeking a Director, Network & Security Operations. Our ideal candidate has a strong technical background combined with strong business acumen and communication skills. This includes experience leading the management, security, and operations of enterprise private and public cloud-based network infrastructures and security products and services. This resource will operate as a senior leader with the ability to influence the business, company strategy, and strives to continually drive improvement and efficiency.

You will be responsible to manage the day-to-day service delivery and operations for our private and public cloud network infrastructure and information security systems.

• Responsible for the service delivery and operations of public and private cloud network infrastructure.
• Responsible for the service delivery and operations of information security tools and systems.
• Lead a team of L1 and L2 operations resources – both internal and external managed service providers.
• Lead incident management, service management, performance management, and problem management functions for the network & security technology domains.
• Drive automation improvements that will accelerate delivery, increase quality, reduce maintenance, and change fail rates.
• Collaborate with engineering and architecture to identify, prioritize, and implement and ensure high quality operationalization of new network and security solutions.
• Build strong and trusted relationships with internal and external partners.
• Infrastructure hardware and software currency & vulnerability remediation management.
• Support risk and compliance in accordance with Canadian and global standards. Ensure alignment/adherence to enterprise technology standards, vendor management standards, and risk standards.
• Focus on continuous learning and professional development.
• Hold yourself and your team accountable to progress the company’s technology modernization and effectiveness efforts.
• Identify and invest in opportunities (processes, training, systems) to enhance individual and team effectiveness

• Post-secondary degree/diploma in information technology, computer science, or an equivalent combination of training and experience.
• Professional certifications in cloud, network and/or security is preferred (CCIE, PCNSE, CISSP, CISM, AZ-500/700, AWS Network/Security Certified, etc.)
• 7+ years direct experience operating in highly available enterprise infrastructures
• Strong understanding of network protocols and services as well as means of securing communications
• Strong understanding of wired and wireless connectivity platforms and protocols
• Strong understanding of information security solutions and products
• Ability to adapt to a fast-moving technology landscape and keep pace with the latest thinking and new technologies.
• Broad knowledge of industry technology and directions, with strong foundational knowledge in network and security domains such as network technologies (LAN/WAN/WLAN, SDWAN, Load Balancers, DNS), Observability technologies, IAM technologies, Data Loss Prevention, Endpoint Detection, Cloud Computing, Automation, IPS/IDS, DDOS, Firewalls, WAF, VPN etc.
• Versed in a variety of hardware and software manufacturers, and a high degree of comfort and experience in mixed vendor environments e.g. Cisco, Checkpoint, Palo Alto, F5, Microsoft, etc.
• Proven experience as a business-focused, credible leader in a large fast-growing technology company.
• Drives results and changes processes to improve performance; creates a culture of accountability.
• Solid understanding of delivery enablement techniques such as automated testing and automated deployments.
• Familiar with Infrastructure as Code and delivering infrastructure change via Dev Sec Ops  pipelines including Terraform and Ansible.
• Proven ability to develop and maintain collaborative business relationships.
• Able to pivot and quickly change direction in response to changing priorities.
• Experience coaching and mentoring technical practitioners.
• Strong communication, collaboration, relationship building skills, and experience…