Sr. Technical Lead SAP Service Cloud V2

About the job Sr. Technical Lead SAP Service Cloud V2

Software International (SI) supplies technical talent to a variety of Fortune 100/500/1000 and other companies in Canada/US. We currently have a 1 year long contract with our F500 consulting client as a Sr. Technical Lead SAP Service Cloud V2.

Role(s)

Required:

Sr. Technical Lead SAP Service Cloud V2

Location: Toronto, ON
- remote

Required

Start Date:

ASAP

Type: 1 year contract

Key

Skills:

C4C, ISU, Utilities, Service Cloud V2

Job Title: Technical SAP Service Cloud V2 Consultant

Job Summary:

We are looking for a Technical SAP Service Cloud V2 Consultant to join our team. This role involves designing, implementing, and maintaining SAP Service Cloud V2 solutions for Utilities Customer. The ideal candidate will have a blend of technical skills and functional knowledge to effectively support business processes and drive innovation.

• Design and Implementation:
  Develop and implement SAP Service Cloud V2 solutions and Instance as Green Field to meet business requirements.
• Customization and Configuration:
  Customize and configure SAP Service Cloud V2 applications, including workflows, reports, business rules, extensions, integrations, KUT fields and custom objects.
• Integration:
  Integrate SAP Service Cloud V2 with other systems and third-party applications.
• Technical Support:
  Provide technical support and troubleshooting for SAP Service Cloud V2 applications.
• Collaboration:
  
  Work closely with business stakeholders to understand their needs and translate them into technical solutions.
• Security:
  Ensure the security and compliance of SAP Service Cloud V2 applications.

MUST Have: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4

HANA, and SAP Cloud Platform Integration

• Experience: 5-7 years of hands-on experience as an SAP Service Cloud V2 consultant and/or strong green field implementation experience with prior version of C4C.
• Technical
  
  Skills:
  
  Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP CRM, SAP C/4
  
  HANA, and SAP Cloud Platform Integration;
  Familiarity with SAP Business Technology Platform (BTP) and SAP HANA;
  Understanding of SAP ABAP programming, SAP Build Apps and SAP CDS views.
• Functional Knowledge: Understanding of customer service processes of Utilities company and best practices.
• Certifications: SAP certifications such as SAP Certified Application Associate - SAP Service Cloud V2 are preferred.
• Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.
• Education: Bachelors degree in computer science, Information Technology, or a related field.

Preferred

Skills:

• Experience with other SAP solutions (e.g., SAP Sales Cloud, SAP Marketing Cloud).
• Knowledge of integration tools like SAP Cloud Platform Integration Suite.
• Familiarity with Agile methodologies and Dev Ops practices.
• Working experience with Utilities Industry