Production Support Specialist

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Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS:

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada.

The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4

Good Emerging Index.

Required Skill Sets:

• Provide 24x7 production support for enterprise applications (ECIF, EPM, ERDP/RDM, EAS).
• Monitor and troubleshoot API calls for Online Services.
• Validate and analyze Dynatrace logs for performance and error tracking.
• Perform incident management and root cause analysis using Service Now and JIRA.
• Execute SQL queries and UNIX commands for data validation and issue resolution.
• Support batch jobs using ESP/Autosys and ensure timely completion.
• Collaborate with development and business teams for problem resolution and enhancements.
• Prepare and maintain documentation for processes, incidents, and fixes.
• Ensure compliance with ITIL processes and organizational standards.

Desired Skill Sets:

• Strong communication skills for effective interaction with stakeholders.
• Hands-on experience with: IBM MDM, IBM RDM, IBM EPM; DB2, Netezza DB;
  Unix Shell Scripting;
  Service Now, JIRA; ESP/Autosys for job scheduling; SOAP UI for API testing.
• Proficiency in SQL and UNIX commands.
• Experience in Dynatrace log validation and performance monitoring.

Required Skill Sets:

• Java Core - strong core java knowledge
• IBM MDMAE Development - maintain and extend MDMAE functionality
• IBM Web Sphere - general knowledge to inspect / deploy applications
• Knowledge on Webservices and related components
• SQL - use SQL to connect to databases (DB2), use SQL to inspect, define, manipulate tables and data.
• Knowledge on Devops Framework (Git Hub, Ansible), xml and Maven builds

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

• Mid-Senior level

• Full-time

• IT Services and IT Consulting

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