Microsoft Customer Solutions Architect

Whyyou’lllove Softchoice:

We are a software‑focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative t means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

Are you ready to be at the frontline of the most critical technology vendor for the majority of organisations? Microsoft holds a critical position for many organisations across key solutions such as AI, Data, Security, Cloud, Collaboration, and Productivity, shaping the future of how organisations harness cutting‑edge technology and creating competitive advantages. As a pivotal member of our team, you won’t just be selling solutions—you’ll be empowering our customers to unlock the full potential of their Microsoft investments by helping create value across the Microsoft technology stack.

At Softchoice, your influence will reach far beyond licensing and contracts. You’ll have the unique opportunity to architect and deliver solutions that become the backbone of our customers’ success, transforming how they enable their people to do more effective and efficient work at every corner of their technology landscape. Through our world‑class approach that leads customers on a journey by leveraging technical and licensing expertise, alongside deep alliances with Microsoft and their complimentary partner ecosystem, you’ll help organisations move from vision to execution.

As a Customer Solution Architect – Microsoft Workplace, you will be the trusted advisor who brings clarity to complex challenges, guiding senior executives to align on a transformative Microsoft solutions roadmap. You’ll be instrumental in shaping business cases that deliver reduced operational costs, improved security posture, improved productivity and collaboration—while mapping out the tangible roadmap milestones that drive executive buy‑in and long‑term adoption.

In this role, you’ll quarterback a high‑performing team of account executives, solution architects, licensing and technical experts, orchestrating seamless collaboration to deliver solutions tailored precisely to each customer’s unique needs. You’ll facilitate board‑room‑level discussions, influence strategic decision‑making, and see your recommendations come to life in ways that redefine what’s possible for your clients.

If you’re passionate about making a lasting impact, eager to champion Microsoft solution adoption, and thrive on building relationships that fuel innovation—this is your chance to be the catalyst for real change, helping organisations across industries shape their futures with confidence and clarity.

This role will report to the regional leader of specialty sales and be part of a “technical sales” organization.

You will work with our most strategic customers, guiding their Microsoft journey and leading to a transformation of their business.

You and your team will be directly supported by technical solution architects and engineers, bringing technical acumen early in the sales cycle to ensure our customers find fast value in their discussions with you.

You’ll work alongside other specialty sales teams for Data & AI, Security, and Modern Infrastructure to help provide comprehensive solutions across multiple solution areas.

You will collaborate with account executives, sales leadership, GTM team members, and Microsoft STU/CSU/PDM to align strategy, activate co‑sell motions, and accelerate our Microsoft and Workplace business.

Generate demand and build sales pipeline for Microsoft‑specific solutions in a defined territory including ownership of the Revenue and Gross Profit attainment.

Own the executive sales cycle from…