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Job Description & How to Apply Below
Location:
Toronto, ON
Pay rate: CAD
70-$80/hr industry Type:
Public Sector
Overview
Seeking a Senior UX Researcher to lead UX/CX research and Design Ops initiatives, focusing on creating scalable, repeatable research and design processes across digital products.
Key Requirements
8+ years of UX/CX research experience (interviews, surveys personas, journeys, usability testing)
6+ years of Design Ops experience, including process optimization and governance
Strong research planning, participant recruitment, and survey design experience
Expertise in documentation, workflow analysis, and process standardization
Excellent communication and facilitation skills (including remote workshops)
Proficient with Microsoft O365 and digital collaboration tools (Miro, Mural, Fig Jam or similar)
Responsibilities
Analyze existing UX/CX workflows and identify gaps and improvement opportunities
Define, document, and optimize repeatable UX/CX research and design processes
Collaborate with cross-functional partners (e.g., Product, Legal, Privacy, Security)
Facilitate feedback sessions and design thinking workshops
Develop and maintain research templates, documentation, and standards
Communicate progress, risks, and outcomes to leadership
Support organization-wide adoption of UX/CX best practices
Desired Skills
UX certification or accreditation
Strong analytical, problem-solving, and decision-making skills
Experience with research and whiteboarding tools
Background in healthcare, digital health, or public sector environments (preferred)
Familiarity with accessibility standards (WCAG/AODA)
Deliverables
UX/CX research processes and standards documentation
Research and evaluation templates (plans, insights reports, personas, journey maps)
User feedback and accessibility testing reports
Regular status updates and knowledge transfer documentation
Equal Opportunity Employer
As a certified minority-owned business, Pride Global and its affiliates are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
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Position Requirements
10+ Years
work experience
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