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Product Designer IT Consultant

Senior Service Designer; Hybrid CX & Journey Mapping Lead

Job in Toronto, Ontario, C6A, Canada
Listing for: Manulife Financial
Full Time position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    Product Designer, IT Consultant
Job Description & How to Apply Below
A leading international financial services provider in Toronto is seeking an experienced Service Designer to lead service design initiatives and improve customer experiences for its businesses. The role involves collaborating with cross-functional teams to create journey maps, advocate for customer needs, and conduct workshops. Candidates should have at least 6 years of experience in service design within financial services, strong facilitation skills, and a Bachelor's degree in a related field.

This position offers a hybrid work arrangement with a competitive salary.
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Position Requirements
10+ Years work experience
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