Senior Site Reliability Engineer, Konnect

Position: Senior Site Reliability Engineer, Kong Konnect
Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the Role
As a  Site Reliability Engineer , you’ll join the global Platform SRE team responsible for  building, operating, and scaling Kong’s multi-region SaaS platform  that powers the world’s API connectivity.

You’ll design, automate, and run production systems serving thousands of customers across AWS, GCP, and Azure. You’ll work on everything from  multi-region Kubernetes clusters  to  service mesh and gateway architectures , ensuring the reliability, scalability, and security of Kong’s SaaS offerings.

This is a hands‑on role ideal for engineers who thrive on  running production SaaS systems at scale , automating operations, and continuously improving performance, resilience, and deployment pipelines.

What You’ll Do

Operate and scale  Kong’s global SaaS platform (Konnect) , ensuring reliability, availability, and performance across regions and clouds.

Build, automate, and maintain  Kubernetes‑based infrastructure  and deployment workflows using  Terraform/Terragrunt ,  Helm , and  ArgoCD .

Design, maintain, and optimize  multi‑region data and caching layers  — including  Postgre

SQL, Redis, Click House, and Druid  — for high availability and low latency.

Operate and improve  Kong Gateway  and  Kong Mesh  environments supporting hybrid and distributed architectures.

Develop and maintain  CI/CD pipelines  and  Git Ops workflows  to automate service delivery and ensure consistent infrastructure changes.

Enhance  observability  and  incident response readiness  through systems like  Datadog, Prometheus, Grafana, and Thanos , defining and tracking SLOs.

Collaborate closely with development and security teams to ensure smooth operation of  SaaS services  in compliance with reliability, security, and regulatory standards.

Participate in a global  24/7 on‑call rotation  and drive continuous improvement of operational playbooks and postmortem practices.

Lead and contribute to  scaling initiatives  that improve elasticity, reliability, and cost‑efficiency across the SaaS platform.

What You’ll Bring

BS in Computer Science  or equivalent practical experience.

Proven experience managing  SaaS or PaaS systems  at enterprise scale (multi‑region, multi‑tenant, secure environments).

Deep expertise in  Kubernetes , including debugging cluster/networking issues and designing for fault tolerance and scalability.

Strong proficiency with  Infrastructure as Code  tools like  Terraform  or  Terragrunt .

Experience with  CI/CD pipelines  and  Git Ops workflows  (ArgoCD, Atlantis, Helm).

Proficiency in one or more programming languages ( Go, Python, Bash ) for automation and tooling.

Solid understanding of  Linux/Unix systems ,  networking (DNS, TLS/SSL, HTTP) ,  load balancers  and  distributed systems .

Experiencing working with  API gateway  and  service mesh  technologies.

Familiarity with  streaming systems  like  Kafka  and observability platforms (Datadog, Prometheus, Grafana).

Experience working in a  24/7/365 production support  environment.

Bonus Points

Hands‑on experience with  Kong Gateway ,  Kong Mesh , or similar service connectivity technologies.

Experience operating  Click House ,  Druid , or other  time-series and analytics databases .

Experience managing  Postgre

SQL  and  Redis  in multi‑region configurations.

Working knowledge of  AWS networking  (Private Link, Transit Gateway, VPC Peering, Firewalls),  Azure VNet , or  GCP NCC .

Strong understanding of  disaster recovery ,  resiliency testing , and  compliance‑driven reliability  practices.

#LI-SV1

About Kong
Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API‑first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit  or follow us on X @thekonginc.

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