UX Researcher, Director

UX Researcher, Director

Requisition

Business Unit:
Fitch Group

Category:
Information Technology

Location:

Toronto, Canada

About Us
Join our innovative team at Fitch Ratings, where we strive to create exceptional user experiences that drive our business forward. We are looking for a passionate UX Researcher to help us understand our users' needs and behaviors, ensuring our products are intuitive, engaging, and impactful. The prospective candidate will join our Ratings Workflow Solutions team, dedicated to enhancing user experiences across our suite of applications.

Position Overview
The UX Researcher will play a pivotal role in shaping the user experience strategy for our products. You will lead and conduct research studies, collaborate closely with the Director of UX Research, members of the UX team, product owners, and stakeholders, and advocate for the user at every stage of the development process. Your insights will directly influence product design and business decisions.

Key Responsibilities

Collaborative Research Leadership:  Work closely with the Director of UX Research, product owners, and stakeholders to plan, run, and analyze user research. This includes interviews, surveys, personas, journey maps, information architecture and sitemaps, usability tests, and design thinking workshops. Use Figma Make for prototyping and documentation, and apply generative AI to synthesize findings, analyze patterns, and accelerate insight generation.

Insight Analysis and Solution Development:  Thoroughly analyze and synthesize research findings to develop actionable solutions and recommendations that enhance user experiences with wireframes and prototypes.

Effective Communication of Insights:  Develop and maintain user personas, journey maps, and other research artifacts to effectively communicate insights. Present research findings and recommendations clearly to stakeholders at all levels, ensuring they are informed and aligned with user needs.

Foster teamwork and ensure seamless project transitions:  Partner with Product Designers and Software Engineers to ensure accurate implementation of designs by providing Redline Documents, Spec Sheets, and/or Annotations in Figma Dev Mode during the Development phase.

Team Mentorship and Development:  Mentor and guide junior UX researchers while collaborating with fellow designers to streamline and improve our research and design processes. Foster a culture of continuous learning, knowledge sharing, and skill development to elevate the team’s capabilities.

Continuous Improvement and Industry Awareness:  Stay informed on industry trends and best practices in UX research. Continuously refine and improve research methodologies to ensure our approaches remain innovative and effective.

Qualifications

5+ years of experience in UX research and/or product design, degree or background in Human-Computer Interaction, Psychology, Computer Science, or related field.

Strong portfolio showcasing your ability to translate research into actionable insights.

Expertise in a variety of qualitative and quantitative research methods.

Strong analytical skills and the ability to synthesize complex data into clear and concise insights.

Excellent communication and presentation skills.

Ability to work independently and as part of a collaborative team.

How You’ll Make an Impact

Conduct in-depth research to gather insights about our users’ needs, wants, behaviors, and pain points, directly influencing the design and development of user-centered solutions.

Collaborate with cross-functional teams to ensure that our products align with user expectations and business goals, contributing to higher user satisfaction and engagement.

Apply your research findings to design intuitive and efficient user flows and interfaces, streamlining workflows and enhancing the overall user experience.

Bring fresh ideas and perspectives to the team, challenging existing assumptions, and driving innovation in our design processes and methodologies.

Serve as a strong advocate for end-users in all stages of product development, ensuring their voices are heard, and their needs are prioritized in decision-making.

You May be a Good Fit if

You have a strong passion for understanding user behavior and translating insights into actionable design strategies.

You possess excellent analytical skills and can effectively interpret qualitative and quantitative data to inform design decisions.

You are naturally curious and constantly seeking to learn about users and improve their experiences.

You enjoy mentoring others and sharing research best practices across teams.

You are committed to continuous learning and staying updated with the latest UX research methodologies and industry trends.

What Would Make You Stand Out

Experience working within the financial services industry or with complex data-driven products.

Demonstrated ability to establish or enhance user research practices within an organization.

Strong facilitation skills for design thinking workshops and…