UX Design Manager

Key Responsibilities  
** User-Centered & Analytical

Experience:

** Over 5 years in user experience design, including 1–2 years in a managerial or team lead role. Expertise in user-centered design (personas, user journeys, prototypes, research) and the ability to leverage data for informed, innovative design decisions. A strong portfolio showcasing design strategy, user-centered design, and successful project execution.
** Tool Proficiency:
** Familiarity with design and prototyping tools (e.g., Figma) to effectively guide and support the design team, though they will not be designing directly. Proficiency in collaborative platforms such as Miro and Fig Jam is essential for facilitating team brainstorming, workshops, and cross-functional collaboration. Additionally, a solid understanding of user research and analytics tools (e.g., Google Analytics, Content Square, Maze) will help the manager assess design outcomes and guide strategic decisions.

** Leadership & Communication:
** Strong interpersonal skills with a proven ability to manage and inspire a creative team. Excellent communication skills to articulate design ideas and influence cross-functional stakeholders. Skilled in workshop facilitation and supporting misaligned groups to get to a shared outcome.  
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* Education:

** Bachelor’s or Master’s degree in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field, or equivalent practical experience. ### Join our Talent Community.

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI work forces.

To learn more, visit  is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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