Manager, Customer Support Enablement

We’re looking for a Manager, Customer Support Enablement to join the Agency Analytics team!

Agency Analytics helps digital marketing agencies grow by simplifying client reporting and empowering them through automation. Our team is fast-moving, collaborative, and passionate about building tools that make our customers’ lives easier, and we’re just getting started.

In this role, you’ll lead the strategy and execution of all support enablement content m our internal and external Knowledge Bases to our Learning Management System (LMS) and customer webinars, you’ll own the programs that educate, empower, and elevate both our Support team and our customers.

You’ll collaborate across departments, including Product Marketing, Customer Success, and Customer Support, to deliver high-impact content that helps our customers succeed and our team scale efficiently. If you’re passionate about learning, storytelling, and using technology (including AI) to help people do their best work, this is the role for you.

We’d love to hear from you, even if you don’t meet 100% of the qualifications listed below.

• Own and scale all Support enablement content across our Knowledge Base, LMS, and webinar programs.
• Define the strategy for our Knowledge Base to ensure customers can self-serve quickly and confidently.
• Partner with the People team to design training programs that accelerate onboarding and drive continuous learning.
• Collaborate with Product Marketing to develop engaging webinars that boost customer adoption and product understanding.
• Explore and implement AI and automation tools that streamline content creation and improve relevance.
• Build and maintain clear style guides that ensure consistent, on-brand communication across all channels.
• Mentor and grow a small team, ensuring high-quality output and cross-functional collaboration.
• Analyze engagement and performance data to continually improve content and outcomes.

• 5+ years in Enablement, GTM, or a similar role creating and managing educational content for customers or internal teams.
• Proven experience developing content strategies that support customer success and team enablement.
• Strong leadership and stakeholder management skills, with experience in mentoring and developing others.
• Excellent writing and editing abilities, with a knack for tailoring content to different audiences and formats.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• A data-driven mindset and experience turning insights into actionable improvements.
• Curiosity about emerging content trends and the responsible use of AI to scale enablement.

Bonus points if you have:

• Experience in a Customer Support environment and familiarity with support workflows.
• Hands-on experience managing an LMS, building onboarding paths, or developing training programs.

Our base salary for this role ranges from $86,400 to $129,600 CAD. Compensation is determined by factors such as market salary data within Canada, technical skills, previous work history, and internal pay equity. Many positions also include additional variable compensation, which our Talent Acquisition team will discuss with you during the interview process.



Note:

This posting is for an existing vacancy that we are seeking to fill.

Agency Analytics is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or cognitive need, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.

All your information will be kept confidential.

At Agency Analytics, we empower marketing agencies with cutting-edge tools to streamline their reporting processes and elevate their client relationships. As a leading B2B SaaS company, we specialize in providing automated reporting software tailored to the unique needs of marketing professionals worldwide. Our mission is to revolutionize how agencies analyze and communicate data, ultimately helping them drive better results for their clients.

We're a founder-led Canadian success story that started in 2010, and we're over 140 strong today.