Business Systems Analyst - Global Wealth Engineering Technology Job Toronto area,Ontario Canada,IT/Tech

Is this role right for you?

Key responsibilities include:

Business Analysis & Journey Mapping

Lead discovery activities to understand business objectives, user needs, and pain points across wealth management journeys.

Create and maintain end-to-end customer and advisor journey maps that highlight opportunities, dependencies, and value drivers.

Decompose complex business problems into clear themes, epics, and user stories with well-defined acceptance criteria.

Story Mapping & Requirements Definition

Facilitate story-mapping workshops to align stakeholders on scope, sequencing, and incremental value delivery.

Translate business outcomes into structured functional requirements, user stories, and process flows.

Ensure requirements remain aligned to strategic objectives throughout delivery.

Stakeholder Engagement & Communication

Act as a trusted partner to business stakeholders, product owners, and leadership teams.

Lead working sessions, design discussions, and decision forums to drive alignment and clarity.

Clearly communicate trade-offs, impacts, and dependencies in business terms.

Process Optimization & Change Enablement

Analyze existing business processes to identify inefficiencies, risks, and improvement opportunities.

Support the design of future-state processes that improve client, advisor, and operational experiences.

Contribute to change management by ensuring business readiness, clear documentation, and stakeholder buy-in.

Delivery Support & Operational Awareness

Partner with technical analysts and delivery teams to ensure business intent is accurately reflected in solutions.

Support incident and production issue discussions by providing business context, impact assessment, and prioritization input.

Assist in identifying recurring issues and opportunities for process or experience improvements.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
Business & Domain Expertise

Strong experience as a Business Systems Analyst or Business Analyst in complex, enterprise environments.

Solid understanding of wealth management, financial services, or regulated industries (preferred).

Journey & Story Mapping

Proven experience with customer journey mapping, story mapping, and value-driven backlog design.

Ability to think holistically across channels, systems, and user personas.

Analytical & Problem-Solving Skills

Ability to break down ambiguous problems into structured insights and actionable outcomes.

Strong critical thinking with a focus on delivering business value.

Communication & Facilitation

Excellent written and verbal communication skills, with the ability to tailor messages to executive and operational audiences.

Experience facilitating workshops, working sessions, and cross-functional discussions.

Delivery & Ways of Working

Experience working in Agile / Scrum environments.

Comfortable partnering with technology teams while remaining grounded in business outcomes rather than technical implementation.
What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!


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