IT Build Analyst II
Job in
Toronto, Ontario, M5A, Canada
Listing for:
TD
Full Time
position
Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Description
:
Role Purpose
Provide end‑to‑end technical support for enterprise technology and specialized assistance for colleagues who use assistive technologies and ergonomic solutions. Ensure these solutions are properly installed, configured, tested, documented, and supported so colleagues with disabilities can fully and effectively perform their roles.
Key Accountabilities
Customer
Provide specialized build/support (research, installation, configuration, provisioning, administration) for systems and applications, meeting service levels and minimizing operational risk.Install, configure, license, and maintain assistive (Use the "Apply for this Job" box below). and devices (e.g., JAWS, Zoom Text/Fusion, NVDA, Dragon Naturally Speaking; screen magnifiers; alternative/ergonomic keyboards/pointing devices; speech-to-text; switch access).Diagnose and resolve AT/application compatibility issues; develop lightweight scripts, macros, and custom settings (e.g., JAWS scripting, Dragon custom commands) to streamline workflows and reduce repetitive tasks.Author accessible, role‑specific how‑to guides and job aids (accessible Word/PDF), ensuring colleagues can complete required tasks with their AT.Partner with stakeholders to plan packaging and release of new applications; validate AT‑critical workflows during OS/browser/app changes to prevent regressions.Maintain accurate case notes and technical documentation; communicate status, options, and escalations promptly to meet project objectives.Interact with clients (end‑users, people managers, vendor managers) to deliver clear, empathetic, high‑quality service aligned to business objectives.Participate in initiatives to evolve base infrastructure, deploy new technologies, and optimize the operational environment for AT reliability and performance.Schedule changes in accordance with approved change management procedures; ensure proper testing, stakeholder sign‑off, monitoring, and minimal business impact.Shareholder
Monitor system lifecycles and confirm functionality supports business objectives and architecture decisions; redevelop or adjust as required to maintain AT compatibility.Track environment performance using meaningful metrics; identify optimization opportunities to improve AT reliability and resource utilization.Apply effective change management discipline; adhere to technology delivery practices/standards and risk/capacity guidelines.Support secure computing facilities and technical architecture in line with Disaster Recovery and Business Recovery plans, including AT considerations.Contribute to accessibility compliance efforts (WCAG 2.2+, AODA, Accessible Canada Act, TD internal accessibility requirements), including evidence capture and rating upkeep.Maintain AT and accessibility KPIs (e.g., time‑to‑accommodation, AT incident MTTR, % critical workflows verified post‑release).Perform/assist with testing per plans (keyboard-only, screen reader checks, accessible documents); report results and collaborate on remediation.Employee / Team
Work effectively as part of a team; jump in to resolve critical service issues and share context promptly.Prioritize and manage workload to deliver quality outcomes on time; maintain clear, accessible documentation.Promote a positive environment of service, quality, innovation, and teamwork; communicate issues and insights in plain language.Lead or contribute to knowledge transfer (micro‑trainings for service desk/field techs, internal KB articles, AT tips and playbooks).Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency for AT users and support teams.Breadth & Depth
Install, configure, upgrade, and administer business applications/systems of moderate to high complexity in coordination with stakeholders, accounting for AT needs.Operate under minimal supervision; act as a reference for team members and clients on AT topics and accessible configuration patterns.Develop scripts and macros using appropriate tools to close AT/app gaps, simplify workflows, and enhance task efficiency.Perform rigorous problem determination, including reproducible AT test cases (AT + app + version +…
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