Legal Technology Training Specialist Job Toronto area,Ontario Canada,IT/Tech

Job Description

Legal Technology Training Specialist

Key Responsibilities

Schedule, coordinate and conduct software training sessions for new and existing employees;

Serve as the first point of contact for employees seeking technical assistance with software applications and related systems;

Create and update training materials including manuals, presentations, exercises and “how-to” tips to ensure that they are comprehensive and engaging;

Analyze training needs and create programs accordingly, ensuring that they address specific gaps in knowledge and skills

Provide ongoing training and support to employees on all software applications, ensuring employees stay up to date with system updates and best practices;

Assess employee performance, offer personalized guidance and deliver constructive feedback;

Evaluate the effectiveness of training programs and make improvements to content as needed;

Troubleshoot and resolve routine software issues reported by employees, referring more complex problems to the IT Department for advanced support;

Collaborate with the IT Department to test software and evaluate its effectiveness in meeting the Firm’s needs, enhancing both user experience and software performance;

Document and track all support requests, ensuring issues are properly logged, tracked, and resolved within appropriate timeframes;

Provide clear, easy to follow instructions and guidance to employees to resolve software issues, ensuring minimal disruption to their work;

Keep up to date with software updates and new features and communicate any changes to all employees.

Qualifications

Minimum 2–3 years of experience in designing and delivering software training, technical support, or a related role;

College diploma or university degree in computer science, information technology, or related software field;

Prior experience working in a law firm or professional services environment would be an asset;

Strong knowledge of software applications Microsoft Office Suite, Adobe, Net Documents, and accounting software such as Soluno);

Ability to design and develop engaging and effective training programs;

Experience in troubleshooting and resolving software and system issues;

Strong problem-solving skills and attention to detail, identifying issues, and providing effective solutions for software challenges;

Ability to adapt quickly to changes in software, office procedures, or firm needs;

Excellent communication and presentation skills in delivering training and providing technical support;

Proven time management and organizational skills;

Maintains professionalism, integrity, responsibility and a proactive attitude in all interactions with employees and management;

Ability to effectively work in teams to resolve issues and enhance training;

Ability to build rapport with employees and create a positive learning experience;

Ability to identify and address any issues that employees may encounter.

Tagged as: IT


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