Conversation Design Consultant; UI/UX Manager
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Cynet Systems
Full Time
position
Listed on 2026-01-01
Job specializations:
-
IT/Tech
UI/UX Design, Product Designer
Job Description & How to Apply Below
Position: Conversation Design Consultant (UI/UX) Manager
Job Description:Responsibilities:
Conversation Experience Design:
Design conversation scripts bot responses dialog flows and end-to-end user journeys for customer facing chatbots and viceroys.Develop conversational experiences with a clear persona tone character and brand voice to ensure humanlike interactions.Anticipate diverse user behaviors and create multipath conversational flows including escalation paths to human agents.Apply UIUX principles to create intuitive conversational experiences across multiple channels.Research Analysis User Understanding:Analyze customer interaction patterns to inform conversation flow design and improve overall user engagement.Create user personas journey maps and scenario based scripts to align experiences with user needs and expectations.Think creatively about how different user types interact with conversational systems and optimize scripts accordingly.Collaboration Delivery:Serve as a liaison between design and delivery teams ensuring the development of intelligent intuitive and aligned conversational experiences.Create mockups flow diagrams redlines and other UX artifacts required for implementation.Partner with cross functional teams Product Engineering QA Operations to ensure end-to-end delivery quality.Maintain a customer first mindset ensuring the designed experiences solve user needs across channels and touchpoints.Testing Iteration:Conduct conversation testing and refine dialogs based on usability feedback behavioral insights and system performance.Ensure conversational flows are consistent error handled and optimized for user comprehension.Qualifications:5 years of experience building user personas user journeys and designing customer experiences preferably digital or conversational.2 years of experience in conversation design linguistic analysis copywriting editing or similar content development roles.Strong understanding of chatbots voice interfaces and other conversational AI platforms.Demonstrated creative writing ability and experience crafting engaging humanlike microcopy.Skills:Strong storytelling ability and editorial mindset with the ability to anticipate user behavior and preferences.Solid understanding of UX principles especially as applied to conversational interfaces.Ability to explain design decisions clearly and collaborate effectively across multidisciplinary teams.Innovative customercentric thinker with the ability to turn complex interactions into simple intuitive conversational flows.
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