Business Analyst - Hotel Information Systems

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

At Four Seasons, we are powered by people and our culture enables everything we do.

Business Analyst, Hotel Information Systems

This position will be responsible for business analysis tasks related to all major hotel systems, with a strong emphasis on POS Food &Beverage (F&B) and related systems. This individual will participate in projects that touch hotel systems and will work with application owners and users to ensure new systems/functionality meets future business requirements while maintaining or improve current business practices.

This position is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Hotel Information Systems. This role involves interactions with primarily internal stakeholders at various levels.

What You’ll Be Doing:

Business and Systems Analysis and Project Management

Planning, soliciting and defining business requirements from multiple disciplines for all projects related to hotel operations systems

Development of business requirements documents, use cases, test scenarios, implementation and training plans and guides as well documenting business processes and procedures.

Work with business disciplines (F&B Operations) on business process improvements and identify existing functionality or submit enhancement requests to support these improvements.

Work with Hotel Information Systems Managers and business disciplines for selection and next generation system planning.

Learn and maintain an understanding of business needs and system functionality. Become the subject matter expert in IT for these applications.

Systems Planning, Implementation and Upgrade Management

Coordinate implementation and testing in lab environments.

Assist hotels with Critical Paths of major systems implementations and upgrades.

Coordinate various systems implementations for new openings.

Maintain list of approved systems and software versions, PA-DSS compliance and compatibility charts of key hotel operations systems.

Monitor releases of software and manage upgrade process with hotels’ IT. Coordinate testing of new releases where appropriate.

Managing the approval process for version releases according to change management requirements.

Work with multiple business disciplines including Finance and Central Systems Support to ensure compatibility of standards, and to provide custom solutions to unique hotel situations

Systems Standards and Documentation

Create and maintain configuration standards and vendor implementation guides for major hotel operations systems to support business processes and standards, PCI compliance, systems security, audit and control requirements and to support new marketing and operations initiatives.

Review new functionality introduced in new software…