The Senior Product Manager, Member Experience & Digital Health
, will lead our Member Experience & Digital Health Strategy. You will evolve existing core Member Experience & Health Platform capabilities to scale.
Job Requirements:
Partnering internally with Manulife’s cross-functional teams and externally with healthcare partners, you will shape, deliver and scale Member Experience & Digital Health capabilities and partnerships:
1. Lead end-to-end opportunity development
:
Drive the identification, validation, and delivery of digital health platform and partnership opportunities, from initial concept and discovery through to launch, measurement, and scale across multiple lines of business.
2. Own platform integration pipelines: Identify, scope, and prioritize integration initiatives (APIs, shared services, data flows) based on business value, member outcomes, technical feasibility, and reusability.
3. Define cross-line of business platform strategies: Partner with Product, Technology, Architecture, Data, Operations, and Business leaders to define how health capabilities are built once as platform services and reused.
4. Translate strategy into actionable delivery plans: Develop clear, detailed execution and integration plans, including milestones, dependencies, owners, and risk/issue management, across enterprise teams and key third-party partners.
5. Shape the health ecosystem and partner landscape
:
Provide thought leadership on the broader capabilities ecosystem, specifically where we should build vs. buy vs. integrate, and how those choices advance our Member Experience strategy and member value proposition.
6. Champion measurable member and business outcomes: Define and track KPIs and success metrics (e.g., adoption, engagement, satisfaction, clinical/behavioral outcomes, cost savings) and use data and experimentation to continuously optimize Member Experience & Health Platform services and partner solutions.
7. Ensure seamless, secure, and scalable experiences: Work closely with Engineering, Architecture, Security, and Design to ensure Member Experience & Health Platform capabilities are intuitive, performant, secure, and compliant, and that integrations follow consistent patterns (e.g., API-first, event-driven, interoperable with standards like FHIR where applicable).
8. Synthesize complex technical and business topics: Synthesize into clear memos and recommendations for senior stakeholders and ensure consistent alignment across lines of business on priorities, scope, and trade-offs.
Competencies:
Minimum of 7+ years of Digital Product Management experience, including platform development, integrations and partnerships.
Demonstrated ability to prepare and present clear, concise memos and recommendations to senior leadership.
Strong communication skills with the ability to simplify complex, technical and architectural topics into practical, business-relevant narratives.
Exceptional relationship building skills with senior business leaders, technology partners, and external vendors / health partners.
Ability to work under pressure, manage multiple competing priorities, and adapt to changing demands
Proven experience integrating and scaling services and solutions from (0 to
1) to broad adoption (1 to n)
High level of self-motivation, ownership, and accountability for outcomes vs. activity.
Highly developed financial and commercial acumen, including comfort with business casing, ROI and ongoing value tracking.
Comprehensive expertise on Platform services, APIs, SDKs especially in multi-line of business or enterprise environments.
Decision Authorities:
1. Member Experience & Digital Health Capabilities Roadmap
:
Direct the prioritization of Member Experience & Digital Health Capabilities roadmap, ensuring…
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