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Trenton, Ontario - SAP Logistics Platform Field Service Representative to Aircraft Maintenance Defence

Job in Toronto, Ontario, M5A, Canada
Listing for: S.i. Systems
Contract position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below
Position: Trenton, Ontario - SAP Logistics Platform Field Service Representative to support Aircraft Maintenance for a Defence

On behalf of our GoC Defence client, S.i. Systems is searching for ERP System Analyst (DRMIS Field Service Representative) to deliver embedded, front-line SAP/DRMIS support for aircraft maintenance organizations.

The analyst will work directly with Royal Canadian Air Force (RCAF) technicians, supervisors, and senior maintenance managers to enable effective use of the DRMIS Enterprise Maintenance system during daily operations, exercises, and deployments.

Must Haves:

  • 3+ years’ experience with SAP PM/MM or DRMIS aircraft maintenance modules
  • Experience supporting field users in operational or deployed technical environments
  • Strong communication skills with ability to coach and instruct end-users
  • Familiarity with service desk/ticketing
    , incident triage, and functional troubleshooting
  • Secret Clearance

    • Responsibilities:

    Front-Line DRMIS Functional Support

    Provide daily assistance for DRMIS incidents, outages, user access, and data errors

    Support aviation maintenance personnel in PM, MM, ADO, MAP/QM and related processes

    Troubleshoot functional issues in maintenance orders, notifications, task cards, and servicing workflows

    Training, Coaching & Instruction

    Deliver on-the-job coaching to RCAF technicians on DRMIS usage

    Create or maintain lesson plans, job aids, and training materials for CC maintenance

    Facilitate training sessions in the PM training database, including MMR/EMR creation

    Data Integrity & Maintenance Planning

    Validate maintenance structures, equipment records, maintenance requirements, and planning data

    Analyze historical maintenance trends and assist with preventative maintenance forecasting

    Ensure data readiness for deployments and pack-up kits, including login and equipment readiness

    Liaison & Coordination

    Act as the link between operational maintenance staff and the central DRMIS/ERP support team

    Consult with senior maintenance management and external agencies regarding data quality and workflow optimization

    Support the DDRMIS team with testing quarterly fixes, enhancements, and software updates

    Technical & Hardware Support

    Provide hands-on support for DRMIS-related hardware, including deployed laptops, FTP servers, and connectivity issues

    Maintain continuity of DRMIS access during deployments, exercises, and remote operations

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