Intermediate Business Analyst to assist Software Asset Management Business process re-engineering and design using
Job in
Toronto, Ontario, M5A, Canada
Listing for:
S.i. Systems
Contract
position
Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Business Analyst
Job Description & How to Apply Below
Position: Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using
Our public-sector client is seeking a Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using Service Now ITSM modules
Candidates can be % remote in Canada working CST
Must haves
5+ years of experience as a Business Analyst or Systems Analyst with a focus on Service Now ITSM configuration for Software Asset Management (SAM) processesExperience with SAM process re-engineering and design using ITSM modulesExperience with hands-on data migration into Service NowExperience with gap analysis and building business cases for advanced SAM solutions (SAM pro)Nice to haves:
Service Now Certified Systems AdministratorExcellent written and verbal communication skillsPrevious experience in the public-sector or insurance industryResponsibilities:
Service Now Configuration requests - Ability to configure requests, change, and CMDB modules for software asset governanceProcess design and workflow development - Create requests approval, reclamation workflows aligned with information technology infrastructure library (ITIL)Data Modeling and reporting - Designing CMDB structures for software assets and building dashboards/KPI's for compliance and optimization.Governance Documentation - Writing SAM policy, process flows, responsibility matrices and operational runbooks.Ability to execute data migration tasks, including cleansing, mapping, and loading into Service NowStakeholder engagement and training - Conducting workshops, delivering hands-on training and facilitating adoption of new processesBusiness Case development - Performing return on investment analysis and preparing justification for SAM Pro Adoption
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