RQ- Systems Testing​/QA Specialist - Senior

Key Responsibilities

• Design, execute, and maintain manual and automated test cases based on business and technical requirements.
• Conduct functional, regression, integration, and user interface (UI) testing across Genesys Cloud CX and Verint platforms.
• Support User Acceptance Testing (UAT) coordination and resolution of reported issues.
• Collaborate with developers, IOS business analysts, infrastructure teams, and vendor partners to validate system functionality, usability, and performance.
• Lead testing efforts or coordinate testing activities with project QA resources.
• Create and maintain comprehensive QA documentation, including test strategies, test matrices, test plans, test scripts, test scenarios, and test outcome reports.
• Investigate issues identified during testing or reported from production, analyze application logs, and escalate as needed.
• Log and track defects using tools such as JIRA or Azure Dev Ops, ensuring accurate and timely issue resolution.
• Provide regular updates on test progress, defects, risks, and testing metrics to stakeholders and management.
• Identify areas for improvement in testing processes and recommend quality enhancements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in software testing, preferably within public sector or service-focused environments.
• Familiarity with contact centre technologies; experience with Genesys Cloud CX, Verint WFM, or Verint QM is considered an asset.
• Strong understanding of software testing methodologies, including functional, integration, regression, performance testing, and UAT.
• Proficiency in test management and defect tracking tools (e.g., Azure Dev Ops, JIRA, Test Rail or equivalent).
• Experience with automated testing tools or scripting is an asset.
• Excellent analytical, documentation, and communication skills.
• Ability to work independently and collaboratively in a cross-functional project environment.
• Strong attention to detail and a commitment to delivering high-quality results.

Organizational Competencies Expected

• Client Focus
• Accountability and Ownership
• Adaptability and Flexibility
• Communication and Collaboration
• Problem Solving and Judgment
• Commitment to Quality and Continuous Improvement
• Organizational Awarenes

Deliverables

• Design, execute, and maintain manual and automated test cases based on business and technical requirements.
• Conduct functional, regression, integration, and user interface (UI) testing across Genesys Cloud CX and Verint platforms.
• Support User Acceptance Testing (UAT) coordination and resolution of reported issues.
• Collaborate with developers, IOS business analysts, infrastructure teams, and vendor partners to validate system functionality, usability, and performance.
• Lead testing efforts or coordinate testing activities with project QA resources.
• Create and maintain comprehensive QA documentation, including test strategies, test matrices, test plans, test scripts, test scenarios, and test outcome reports.
• Investigate issues identified during testing or reported from production, analyze application logs, and escalate as needed.
• Log and track defects using tools such as JIRA or Azure Dev Ops, ensuring accurate and timely issue resolution.
• Provide regular updates on test progress, defects, risks, and testing metrics to stakeholders and management.
• Identify areas for improvement in testing processes and recommend quality enhancements.

Must Haves

• 7+ years experience Designing, executing, and maintaining manual and automated test cases based on business and technical requirements.
• 7+ years experience Conducting functional, regression, integration, and user interface (UI) testing across Genesys Cloud CX and Verint platforms
• 7+ years experience Supporting User Acceptance Testing (UAT) coordination and resolution of reported issues.
• 7+ years experience
  · Collaborating with developers, IOS business analysts, infrastructure teams, and vendor partners to validate system functionality, usability, and performance
• 7+ years experience Leading testing efforts or coordinate testing activities with project QA resources.