Specialist, Identity and Access Management

Specialist, Identity and Access Management

Join to apply for the Specialist, Identity and Access Management role at Air Canada

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Specialist, Cybersecurity (IAM) will be working in a fast paced and innovative environment for one of North America’s top airlines. Air Canada’s cyber security systems are foundational to protecting the data and systems that allow its customers to fly safely. Air Canada is making significant investments to enhance its Identity and Access Management (IAM) capabilities through process maturity, and technology enablement.

As a Specialist your primary responsibility will be to help advance Air Canada's organizational performance by:

• Monitoring, supporting, and maturing Air Canada’s Privilege Access Management system
• Continuously improving Air Canada’s PAM practice and processes
• Support and contribute to Air Canada’s other IAM (Authentication, Directories and IGA) areas

• Administer, and maintain Air Canada’s Privilege Access Management (PAM) practice and solutions (Cyber Ark Privileged Cloud)
• Support PAM operational issues and fulfilling privileged access, access requests
• Perform privileged access User Access Certifications (UARs)
• Drive PAM improvements and provide expertise for PAM
• Participate and contribute in other IAM projects and initiatives (e.g. IAM program)
• Lead efforts to reduce and mitigate Air Canada IAM risks
• Create, support, and maintain IAM documentation (IAM processes, Standard Operating Procedures)
• Enforce compliance of Air Canada IAM policy and procedures
• Develop, manage, measure and report on key service‑level metrics showcasing the effectiveness of Air Canada’s Identity and Access Management practice
• Define and maintain methods and techniques to improve IAM operational processes
• Be a senior technical resource and subject matter expert on matters related to IAM
• Build relationships throughout the organization to enhance and support our focus on safe, secure, and reliable operations
• Develop and communicate IAM objectives; inspire, motivate and train team members to follow and achieve organizational IAM standards
• Maintain up‑to‑date understanding of IAM processes, principles, best practices, and technologies

• A relevant University degree/technical certification, and/or relevant experience commensurate to the role
• 5+ years of IT technology, operations and people leadership experience in a large company
• A strong understanding of PAM and IAM principles and best practices.
• Experience with Cyber Ark Privileged Cloud and/or other PAM solutions
• Familiarity or experience with IGA solutions (e.g. SailPoint)
• 5+ years experience in operations and developing enterprise‑wide policies and standards for Active Directory and Azure Active Directory
• 5+ years in IAM support and management
• 3+ years in support of cloud technologies (e.g. AWS, Azure)
• Strong interpersonal skills with the ability to effectively present information.
• Demonstrated experience (5 years +):
  Incident/Major Incident, ITIL process concepts and execution (Incident Management, Problem Management, and Change Management)
• In‑depth knowledge of cybersecurity control frameworks (NIST, ISO, etc).
• Able to communicate effectively and to work collaboratively with all levels of the organization with superior verbal and written skills
• Able to handle multiple tasks in a fast‑paced environment.
• Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
• Ability to work cooperatively with others on a team, and to establish and maintain effective business relationships
• Ability to maintain a professional and assertive demeanor under challenging situations and possesses confidence to act on critical decisions.
• Proficient in programming, scripting, and automation tools such as Java, Java script, C#, .NET, Power Shell, and Python
• Demonstrate punctuality and dependability to support overall team success in a fast‑paced environment.
• Nice To have:
  • CISSP / CISA…